Technical Support Specialist📣 Job Ad

• Provide first and second-level technical support to internal users via phone, email, or remote access.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and upgrade computer hardware, software, and applications.
• Monitor system performance and troubleshoot issues related to operating systems and networks.
• Document technical procedures, issue resolutions, and support cases in the ticketing system.
• Assist in maintaining IT inventory, software licenses, and asset tracking.
• Collaborate with other IT teams to implement system updates and security protocols.
• Provide training and guidance to end-users on IT tools and best practices.
• Participate in IT projects and contribute to process improvements.

• Technical Diploma in IT or Technical Support.
• 1-3 Years of Experience in the same field.

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our valued customers. The successful candidate will handle customer inquiries via phone, and chat, resolve complaints efficiently, and maintain accurate records of all customer interactions. Key responsibilities include processing orders and returns, providing product information, escalating complex issues to appropriate departments, and consistently delivering professional service that exceeds customer expectations.