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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Alnafitha IT as a Technical Support Specialist!
Alnafitha IT is a distinguished provider of IT services and solutions in Saudi Arabia, dedicated to delivering top-notch support to our clients. We are currently seeking a Technical Support Specialist - ITSM to join our team in Jeddah.

About Us:
Founded in 1993, Alnafitha IT has grown from a startup to a market leader, showcasing our dedication to enhancing operational efficiency and ensuring customer satisfaction through innovative digital solutions.

Key Responsibilities:
  • ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
  • Vendor Communication: Collaborate with ManageEngine for technical support and updates.
  • Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
  • Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
  • Asset Management: Maintain accurate IT asset inventories and manage reporting.
  • Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

Requirements:
  • Bachelor's degree in Information Technology, Computer Engineering, or related field.
  • 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
  • ITIL Foundation Certification is mandatory.
  • MCSE preferred.

As an equal opportunity employer, Alnafitha IT encourages all qualified individuals to apply without discrimination. We are committed to nurturing talent and fostering a diverse workplace.

Requirements

  • Requires 2-5 Years experience

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