Technical Support Specialist📣 Job Ad

Join Our Team as a Beverage Manager at Raffles the Red Sea
Raffles the Red Sea, located in the stunning coastal city of Umluj, Saudi Arabia, is looking for a dynamic and experienced Beverage Manager to lead our luxury hospitality team. This role is critical in enhancing guest experiences through innovative beverage offerings.

Key Responsibilities:

• Develop and implement beverage menus that reflect our luxury brand
• Manage inventory, pricing, and ensure cost control across beverage outlets
• Lead and train a team of beverage professionals
• Ensure compliance with food safety regulations
• Collaborate with the Food and Beverage Director to devise strategic plans
• Analyze sales data to optimize and enhance beverage offerings
• Establish relationships with suppliers and negotiate contracts
• Handle guest inquiries professionally, ensuring high satisfaction levels
• Organize special events and promotions related to beverages
• Stay updated on industry trends and implement new concepts

Qualifications:

• Bachelor's degree in Hospitality Management or a related field
• Minimum 5 years of experience in beverage management in luxury hotels or resorts
• Extensive knowledge of wines, spirits, and cocktails; Sommelier certification preferred
• Demonstrated success in menu development and inventory management
• Strong financial skills with budgeting experience
• Excellent leadership abilities with a focus on staff training and development
• Outstanding customer service skills
• Fluency in English; Arabic or other languages is a plus
• Proficiency in beverage software and point-of-sale systems
• Food Safety certification is required
• Understanding of Middle Eastern culture is preferred
• Ability to work flexible hours, including evenings and weekends

Join Raffles & Fairmont the Red Sea as a Cluster Director of Food & Beverages!
We are seeking a visionary and experienced leader to oversee culinary operations in Umluj, Saudi Arabia. This role presents an exceptional opportunity to shape dining experiences across multiple luxury properties in one of the world's most exciting new destinations.

Key Responsibilities:

• Develop and implement strategic plans to elevate food and beverage offerings.
• Oversee financial performance of all F&B outlets, including budgeting and revenue optimization.
• Lead and inspire a large team of F&B professionals, fostering a culture of excellence.
• Ensure exceptional customer service and guest satisfaction in all dining venues.
• Collaborate with executive chefs to create innovative menus reflecting local flavors and international trends.
• Maintain strict quality control and food safety standards across operations.
• Manage inventory and supply chain for efficient operations and cost-effectiveness.
• Build relationships with key stakeholders, including local suppliers.
• Stay updated on global F&B trends and implement best practices in luxury hospitality.
• Represent Raffles & Fairmont at industry events and forums.

Qualifications:

• Bachelor's degree in Hospitality Management or related field.
• Minimum 10 years of experience in luxury hospitality F&B management.
• Experience in managing multi-outlet operations in high-end hotels or resorts.
• Strong financial acumen with expertise in budgeting and P&L management.
• Exceptional leadership skills.
• Knowledge of food safety regulations and certifications.
• Proficiency in inventory management and supply chain optimization.
• Excellent communication and interpersonal skills.
• In-depth understanding of Middle Eastern cuisine and international trends.

This position requires a proactive approach and a sense of ownership. Project coordination experience and impeccable grooming aligned with luxury standards are essential. Experience working in the Middle East is highly desirable. Fluency in English is required; knowledge of Arabic is a plus.

About the Role
Fairmont the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a dedicated and experienced Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our luxury hotel.

Key Responsibilities

• Oversee and coordinate daily housekeeping operations, ensuring efficient and timely completion of tasks
• Lead, train, and motivate a team of housekeeping staff to deliver exceptional service
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards
• Manage inventory of cleaning supplies and equipment, ensuring proper stock levels and budget adherence
• Implement and enforce health and safety protocols in accordance with hotel policies and local regulations
• Address and resolve guest concerns promptly and professionally
• Collaborate with other departments to ensure seamless hotel operations
• Develop and maintain cleaning schedules and rotation plans
• Participate in the recruitment and performance evaluation of housekeeping staff
• Stay updated on industry trends and implement best practices in housekeeping operations

Qualifications

• Proven experience in housekeeping supervision or management, preferably in a luxury hotel setting
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent attention to detail and commitment to maintaining high cleanliness standards
• Superior time management and organizational skills
• Exceptional communication abilities, both verbal and written
• Proficiency in problem-solving and decision-making
• In-depth knowledge of cleaning techniques, products, and equipment
• Familiarity with luxury hospitality standards and guest service expectations
• Understanding of health and safety regulations in the hospitality industry
• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred
• Relevant hospitality certifications (*, AHLEI Certified Hospitality Housekeeping Executive) are a plus
• Flexibility to work varying shifts, including weekends and holidays
• Physical stamina to perform tasks that may involve standing, walking, and lifting throughout the day
• Proficiency in English; knowledge of Arabic or other languages is an advantage

Additional Information
Understanding of Ultra-Luxury guest expectations and brand alignment. Experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.