

Customer Complaints Clerk📣 Job Ad
in Abdul Rahman Othman Mohammad Al-othman Company And Partner
2 days ago

Salary | ![]() | |
Contract Type | Full-time | |
Workplace type | On-site | |
Location | Jazan |
Join Our Team as a Customer Services Specialist!
At شركة عبدالرحمن عثمان محمد العثمان وشريكه, we are dedicated to providing exceptional service to our customers. As a Customer Services Specialist, you will play a vital role in ensuring high satisfaction and efficiency within our service team.
Key Responsibilities:
Qualifications:
Skills:
We welcome both male and female candidates who meet the criteria and are eager to contribute to our team.
At شركة عبدالرحمن عثمان محمد العثمان وشريكه, we are dedicated to providing exceptional service to our customers. As a Customer Services Specialist, you will play a vital role in ensuring high satisfaction and efficiency within our service team.
Key Responsibilities:
- Develop and define performance indicators and quality standards for customer service.
- Participate in updating customer service procedures and manuals.
- Identify strengths and weaknesses in customer service systems and prepare specialized documents and reports.
- Conduct studies and analyses to establish key performance indicators in collaboration with quality management.
- Develop advanced programs and creative initiatives to meet customer needs and expectations.
- Analyze data to identify patterns of complaints and gaps, and create plans to address these issues.
Qualifications:
- Bachelor's degree in various fields such as Marketing, Public Relations, Customer Service, or Executive Secretarial Studies.
Skills:
- Advanced customer service skills.
- Strong research and quality assurance abilities.
- Report preparation and monitoring expertise.
- Client experience management.
We welcome both male and female candidates who meet the criteria and are eager to contribute to our team.
Requirements
- No experience required
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