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SalarySalarySR 4,200 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJazan
Join Our Team as a Customer Services Specialist!
At شركة عبدالرحمن عثمان محمد العثمان وشريكه, we are dedicated to providing exceptional service to our customers. As a Customer Services Specialist, you will play a vital role in ensuring high satisfaction and efficiency within our service team.

Key Responsibilities:
  • Develop and define performance indicators and quality standards for customer service.
  • Participate in updating customer service procedures and manuals.
  • Identify strengths and weaknesses in customer service systems and prepare specialized documents and reports.
  • Conduct studies and analyses to establish key performance indicators in collaboration with quality management.
  • Develop advanced programs and creative initiatives to meet customer needs and expectations.
  • Analyze data to identify patterns of complaints and gaps, and create plans to address these issues.

Qualifications:
  • Bachelor's degree in various fields such as Marketing, Public Relations, Customer Service, or Executive Secretarial Studies.

Skills:
  • Advanced customer service skills.
  • Strong research and quality assurance abilities.
  • Report preparation and monitoring expertise.
  • Client experience management.

We welcome both male and female candidates who meet the criteria and are eager to contribute to our team.

Requirements

  • No experience required

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📣 Job Ad

Maximus KSA | ماكسيموس السعودية

Full-time
Join Our Team as a Branch Administrator!
Are you passionate about providing exceptional service and making a difference in your community? We're seeking a dynamic individual to join our team as a Branch Administrator at Maximus KSA.

Responsibilities:
  • Provide administrative support to office management activities and branch operational support teams.
  • Greet beneficiaries warmly and ensure a high standard customer experience.
  • Register beneficiaries’ arrival on the CRM system and update it as needed.
  • Provide information about our services and answer queries effectively.
  • Inform beneficiaries about what to expect during their visit.
  • Handle inbound calls and direct them appropriately.
  • Follow defined processes related to facilities and office management.
  • Receive deliveries to the branch and complete necessary paperwork.
  • Support events, meetings, and conferences as required.
  • Act in accordance with company policies and procedures, upholding ethical standards.
  • Ensure compliance with security and privacy policies regarding customer data.
  • Maintain a safe and proper work environment, adhering to health and safety policies.
  • Collaborate with team members and other departments to foster a culture of continuous learning and innovation.
  • Identify opportunities to improve processes and participate in quality improvement initiatives.

Knowledge Requirements:
  • Minimum Diploma in business administration or related field.
  • Proficiency in MS Office, including Excel.

Skill Requirements:
  • Excellent communication and interpersonal skills.
  • Strong customer service abilities.
  • Organizational prowess, with excellent time management and multitasking skills.
  • Attention to detail.
  • Reliability, integrity, and a strong ethical approach.
  • Passion for serving the community.

Experience:
  • Previous administrative experience.
  • Reception or front desk experience.

breifcase0-1 years

locationJazan

29 days ago