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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
About the Job
Join Raffles Makkah Palace as our next Head Butler, where we promise exceptional standards enhanced by Arab hospitality values. Our hotel, offering breathtaking views of the Masjid Al Haram and city, requires a skilled professional to supervise our Butler Services, ensuring maximum guest satisfaction and maintaining top-tier customer service standards.

Key Responsibilities:
  • Oversee daily operations of the Butler Services.
  • Manage the shift and ensure Butler services meet established standards.
  • Assist in coaching and developing butlers for competency and succession.
  • Be familiar with the setup and functionality of equipment in the Suites.
  • Attend to service requests in suites, including food and beverage service.
  • Exhibit exceptional customer service and communicate information effectively.
  • Prepare and compile reports as required.
  • Handle guest inquiries and complaints professionally, ensuring follow-up.
  • Maintain an accurate database of guest preferences and history.

Qualifications:
  • Previous leadership experience required.
  • Proficient in Microsoft Windows applications.
  • A University/College degree in a related discipline is preferred.
  • Excellent communication, organizational, and problem-solving skills.
  • Highly responsible, reliable, and able to work as part of a team.
  • Calm and courteous, focused on guest needs at all times.

Why Work for Raffles?
At Accor, we are committed to diversity and inclusion, welcoming you as you are, and supporting your growth and learning every day. Join us to explore limitless possibilities in hospitality.

Requirements

  • Requires 2-5 Years experience

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