Call Center Agent📣 Job Ad

Join IHG Hotels & Resorts as a Call Center Agent!

At IHG, we believe that first impressions count. We are looking for a Front Desk Agent who can create memorable guest experiences and act as a trusted contact for all guest needs. In this role, you will ensure seamless transactions, provide local insights, and anticipate guest requests to make them feel at home.

Your Day-to-Day Responsibilities:

• Kicking off memorable guest experiences with a warm welcome.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Facilitating swift check-in and check-out processes.
• Anticipating guest needs and providing tailored recommendations.
• Assisting with bill issues and restaurant recommendations.

What We Need From You:

• Excellent communication skills to interact effectively with guests.
• Strong problem-solving abilities to turn issues into opportunities.
• Fluency in the local language; additional language skills are a plus.
• Basic literacy and tech-savvy skills, including reading, writing, and math.

What You Can Expect From Us:
We provide our staff with the tools they need to succeed. Expect a competitive salary, comprehensive benefits, and a supportive environment that values diversity and inclusivity. Join us and be part of our global family, where you’ll have room to grow and make a difference!

Join Our Team as a Senior Associate – Call Center!
At Bupa Arabia, we pride ourselves on delivering exceptional customer service in the healthcare sector. We are looking for dedicated individuals to join our call center team, where your main focus will be on assisting our customers with professionalism and care.

Key Responsibilities:

• Provide high-quality customer service and maintain effective communication with customers.
• Possess thorough knowledge of Bupa Arabia’s products and services to provide accurate information.
• Identify recurring issues and relay this information for prompt corrective action.
• Assist customers with preauthorizations, claims research, and understanding provider contracts.
• Handle customer complaints with proficiency and resolve issues to ensure satisfaction.

Skills and Qualifications:

• Experience in customer service or call center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multitask and manage stress in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Exceptional follow-up skills and ability to handle conflicts professionally.

Become part of a forward-thinking company that values innovation in healthcare to serve Saudi families and businesses effectively. Apply now and contribute to our mission of creating leader-focused, high-performance work culture!

A customer service representative is required to work in a prestigious call center in Jeddah, to respond to customer inquiries and provide technical support with professionalism and expertise. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and typing quickly. The main tasks include: receiving phone calls, solving customer problems, documenting complaints and notes in the system, following up on requests until they are closed, and participating in improving the quality of service provided.