Care Trainer📣 Job Ad

About the Role

Sephora Middle East is seeking a Care Trainer to support the learning and development of its store teams in Saudi Arabia, with a focus on Skincare and Haircare expertise. This role is integral to implementing regional training initiatives, delivering engaging sessions, and providing in-store coaching and assessment to enhance the skills of beauty advisors. As part of Sephora, a global leader in prestige beauty retail and a part of the LVMH Group, you will contribute to a mission of inspiration and inclusion. This is a national role based in either Jeddah or Makkah, requiring regular travel within Saudi Arabia and potentially to other Middle East countries. The Care Trainer will collaborate closely with retail management, brand partners, and internal teams to ensure effective employee training.

Key Responsibilities

• Conduct weekly store visits to provide follow-up, coaching, and assessment to store teams.
• Develop Skincare and Haircare knowledge and skills through constructive feedback on customer interactions, selling techniques, Sephora Attitude, and new product launches.
• Partner with Retail & Store Managers to share feedback, align on development plans, and implement follow-up actions via regular meetings and detailed reports.
• Lead talent development initiatives within the region, following internal processes, and oversee the development of the KSA Care Education Expert in the other region.
• Manage the KSA Skincare and Haircare training plan, calendar, and budget for the region, collaborating with the KSA Care Education Expert for the other region.
• Lead the implementation and execution of all Skincare and Haircare initiatives at a country level, ensuring alignment with KSA-specific needs, effective communication, and feedback gathering for continuous improvement.
• Deliver Sephora University Skincare and Haircare training modules, both in-class and digitally, within the designated region.
• Ensure the KSA Care Education Expert is equipped to deliver training modules through Train-the-Trainer sessions, delivery observations, and feedback.
• Lead the development of the KSA Skincare Community, including monthly engagement activities, expert events, and performance feedback.
• Enhance Skincare and Haircare expertise across KSA by educating teams on product knowledge, category trends, device usage, selling techniques, and cross-category selling.
• Track the development, progress, and learning of store teams.
• Support and monitor store team engagement with the digital Sephora Learning App.
• Organize yearly Skincare and Haircare Education events, including community gatherings and brand conventions.
• Support the delivery of content for multi-brand trainings organized internally.
• Assist with Skincare and Haircare brand digital training initiatives.
• Support the organization and monitoring of Skincare and Haircare Masterclass trainings with involved brands.
• Manage administrative tasks related to Skincare and Haircare brand trainings, including digital training coordination, attendee lists, and tester requests.
• Collaborate closely with Store & Retail Management to share feedback, align on business priorities, and identify store-level support needs.
• Engage with the OGCC SU team for collaboration, best practice exchange, and mutual learning.
• Provide feedback to HR regarding the store Skincare team and support HR-organized events.
• Maintain close collaboration with the Skincare and Haircare Offer team to align on priorities and needs.
• Participate in Marketing/PR events, acting as a brand ambassador for Sephora.

Qualifications and Requirements

• Minimum of 3 years of experience in a retail training role.
• Proven track record of coaching and developing team members.
• Demonstrated ability to travel within KSA on a regular basis and regionally within Middle East countries.
• Proficiency in collaborating effectively with various stakeholders.
• Flexibility, adaptability, and resilience in a dynamic environment.
• Openness to receiving and acting on feedback.
• Self-motivated with a proactive approach to work.

Required Skills

• Advanced Skincare knowledge.
• Advanced Haircare knowledge.
• Coaching and mentoring skills.
• Effective training delivery and facilitation.
• Assessment and performance evaluation capabilities.
• Excellent communication, presentation, and public speaking skills.

Work Environment and Details

This is a full-time role based in Makkah, Saudi Arabia, with the primary cities of operation being Jeddah and Makkah. The position requires regular travel within Saudi Arabia and potentially to other Middle East countries. Sephora fosters a culture of empowerment, learning, and growth, providing opportunities for employees to learn, innovate, and lead.