Customer Services Manager📣 Job Ad

Introduction: Join the Rakeez team, one of the leading companies in electronic insurance brokerage. We strive to provide an exceptional work environment that contributes to the growth of the insurance sector and facilitates the process for clients.

Responsibilities:

• Effectively manage customer service to meet their needs.
• Communicate with clients and assist them with their inquiries.
• Handle complaints and requests effectively and professionally.
• Provide accurate and updated information to clients regarding various insurance services.

Qualifications:

• Saudi nationality.
• Diploma or Bachelor's degree, preferably in Insurance and Risk Management.
• Experience of at least three years in customer service.
• Good knowledge of the insurance sector.
• Fluency in English at a very good level.

Position Overview
We’re looking for a Business Development Manager to spearhead growth across our branding activation, marketing consultancy, and creative service offerings. This role focuses primarily on driving new business opportunities, while maintaining select key client relationships to ensure seamless delivery and long-term value.

Key Responsibilities:

• Business Development & Growth: Lead the identification, pursuit, and conversion of new business opportunities across target industries. Build and maintain a strong sales pipeline through networking, outreach, referrals, and proactive prospecting.
• Develop tailored proposals, credentials decks, and pitch presentations that position the agency as a trusted strategic partner.
• Collaborate with the Strategy and Creative teams to craft bespoke marketing and branding solutions that align with client objectives.
• Conduct market research to identify emerging trends, competitive positioning, and potential business verticals.
• Represent the agency at industry events, conferences, and networking forums to build visibility and relationships.
• Work closely with leadership to set and achieve revenue, profitability, and growth targets.
• Maintain an active role in negotiating terms, closing deals, and onboarding new clients smoothly.

• Client Partnership & Account Management: Serve as a strategic point of contact for select clients, ensuring satisfaction and alignment with business goals.
• Translate client objectives into actionable plans, coordinating with internal teams for execution.
• Identify upsell and cross-sell opportunities within existing accounts to expand revenue potential.
• Oversee the delivery of key projects, ensuring quality standards, timelines, and budgets are met.
• Lead periodic performance reviews and post-campaign evaluations, offering insights and recommendations for improvement.

• Internal Collaboration & Reporting: Work closely with Strategy, Creative, and Content Directors to ensure client and prospect needs are met effectively.
• Track and report on pipeline health, win/loss metrics, and revenue performance.
• Contribute to continuous improvement of the agency’s business development process, tools, and practices.

Qualifications & Experience:
Minimum 5+ years of experience in business development or client partnerships within a marketing, branding, or creative services agency. Strong understanding of brand strategy, marketing activations, and integrated communications. Excellent communication, negotiation, and presentation skills.

Role Summary: We are seeking an experienced and technically skilled Sales Engineer to join our growing team in Saudi Arabia. This role combines deep technical knowledge with strong sales acumen to effectively communicate the value of complex products and services to potential buyers.

Key Responsibilities:

• Pre-Sales: Prepare and deliver compelling technical presentations and product demonstrations to prospective customers. Collaborate with customers, sales teams, and engineering departments to understand product needs.
• Sales: Provide comprehensive product sales support to the sales team, including developing proposals, generating quotes, and negotiating contract terms.
• Post-Sales: Arrange for the installation of products and services, providing ongoing technical support to customers.

Qualifications & Skills:

• Education: A bachelor's degree in engineering or related field is required.
• Experience: 7–10 years of proven sales experience in the Saudi market.

Skills: Strong technical skills in BMS, HVAC, or MEP systems, strong sales acumen, exceptional interpersonal skills, and problem-solving capabilities are essential for this role.