Customer Services Manager📣 Job Ad

Join Abdul Latif Jameel as a Planning and Customer Services Manager!
Are you ready to take the next step in your career and work with a diversified business? At Abdul Latif Jameel, we are looking for a dedicated Planning and Customer Services Manager who will play a crucial role in our operations.

Main Responsibilities:

• Communicate daily with the operation team to ensure execution of all plans.
• Plan daily activities such as receiving, dispatching, and transport to meet customer requests.
• Deliver plans according to the schedule and monitor customer orders.
• Immediately report any issues to customers regarding their requests.
• Ensure all customer-related issues are resolved.
• Monitor contract expirations and maintain customer relations through regular visits.
• Conduct monthly stock counts with the operation team to ensure accuracy between system and physical count.
• Report major operational issues to management for prompt resolution.
• Collaborate with other divisions to ensure timely order delivery.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or a relevant field.
• 5 years of experience in planning operations.
• Computer skills; experience with VMS SAP system is preferable.

The position requires a commitment to a 48-hour work week. Don't miss this chance to join a respected company with a legacy of success!

About the Role
We are seeking an experienced HR Manager to lead and manage our Human Resources team while overseeing all HR functions across our F&B operations in Saudi Arabia. The ideal candidate has strong leadership skills, understands the fast-paced nature of the F&B industry, and can support both corporate and outlet-level teams.

Key Responsibilities:

• Lead, mentor, and develop the HR team (recruiters, HR officers, coordinators, and PRO/HR admin if applicable).
• Set clear goals, monitor performance, and ensure high-quality HR service delivery.
• Build a collaborative, efficient, and proactive HR department.
• Guide the recruitment team in sourcing and maintaining talent pipelines.
• Partner with Operations to forecast manpower needs.
• Ensure smooth and timely onboarding processes.
• Act as the escalation point for employee concerns.
• Support HR team members in handling store-level ER matters.
• Promote a positive culture and implement engagement initiatives.
• Conduct periodic outlet visits to ensure HR visibility.
• Oversee service, hygiene, safety, and policy training programs.
• Support development programs for supervisors and managers.
• Implement systems to track training progress.
• Supervise payroll inputs, attendance systems, and documentation.
• Ensure full compliance with labor laws and company policies.
• Oversee visa processing, renewals, and government relations.
• Support audits and ensure proper record-keeping.
• Coach outlet managers and HR team members on evaluations.
• Address high-level performance issues and disciplinary actions.
• Recommend promotions, transfers, and development plans.
• Support salary reviews, incentives, and benefits programs.
• Ensure competitive compensation structures.

Qualifications & Skills:

• Bachelor’s degree in HR, Business Administration, or related field.
• 5–8 years of progressive HR experience, including 2+ years in a supervisory role.
• Experience in F&B, hospitality, or retail preferred.
• Strong leadership and employee relations skills.
• Deep understanding of HR operations and labor laws.
• Excellent communication and organizational abilities.

Join Alkhorayef Industries Company as a Sales Engineer Panels!

As a leading manufacturer in the industrial and agricultural sector, we are looking for a proactive and detail-oriented Sales Engineer to help us exceed our sales targets and achieve our organizational goals. This role will involve:

• Meeting and exceeding assigned sales targets to align with company objectives.
• Managing the pre-qualification process to ensure our products are approved by consultants and authorities.
• Conducting regular follow-ups on technical requirements to stay aligned with customer needs and expectations.
• Building and managing technical evaluations for tenders and projects in the MV/LV sector.
• Preparing comprehensive offers and maintaining accurate records of sales activities.

Key Requirements:

• Bachelor’s degree in Electrical Engineering preferred.
• 5-7 years of experience in sales, preferably in the power and energy sector.
• Strong communication skills to interact with diverse clients and team members.
• Proficiency in software such as SAP or Oracle.
• A strong organizational mindset with the ability to manage multiple priorities effectively.

We are committed to supporting the agricultural sector and enhancing our global presence. If you have the skills and enthusiasm to grow with us, we encourage you to apply!