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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
فرصة عمل في مجموعة بن ثالبة
مجموعة بن ثالبة,المجموعة الرائدة التي تأسست عام 1995م، وهي تمتلك عدة شركات في قطاعات مختلفة. نحن نبحث عن موظف بشغف للتسويق وخدمة العملاء للانضمام إلى فريقنا.

المهام الوظيفية:
  • إدارة ردود الفعل للحملات التسويقية.
  • متابعة حسابات التواصل الاجتماعي.
  • التدريب على كتابة المحتوى.
  • استقبال الاستفسارات من العملاء.
  • التدريب على انشاء متاجر الكترونية ومتابعتها.
  • التدريب على انشاء ونشر التصاميم.

المؤهل: لابد من ان يكون التخصص تسويق.

Requirements

  • No experience required

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Customer Services Specialist

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KONE

Full-time
Join KONE as a Customer Care Agent!
Be part of a globally recognized company dedicated to enhancing the working environment! At KONE, we prioritize fostering a collaborative work culture characterized by quality, efficiency, and employee well-being.

Role Overview:
We're seeking an energetic and enthusiastic Customer Care Agent for our Jeddah office. This pivotal role involves acting as the primary contact for our customers, managing callouts, inbound inquiries, and outbound calls, while supporting key business operations around the clock.

Key Responsibilities:
  • Callout Handling: Manage alarm calls, inbound customer queries, and technician calls, ensuring safety and effective communication.
  • Inbound Support: Resolve customer queries and complaints, follow up on matters internally, and identify potential sales leads.
  • Outbound Engagement: Conduct customer satisfaction surveys post-call and support local marketing initiatives.
  • 24/7 Operations: Monitor service operations, prepare reports, and support the operations team with various KONE tools.

Are You the One?
Applicants should possess a Bachelor’s or Diploma Degree and a minimum of two years of customer service experience. Exceptional communication skills, detail orientation, and fluency in both English and Arabic are essential. We value a goal-oriented attitude and personality traits like stress tolerance and organization.

What We Offer:
At KONE, you'll find a dynamic team environment, comprehensive development programs, opportunities for feedback and growth, a flexible culture, and a commitment to sustainability and innovation. Join us and help shape the future of cities!

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