Customer Services Specialist📣 Job Ad

Join Our Team at Tamkeen Technologies
We are looking for a passionate and dedicated Customer Service Representative to join our customer service team in Jeddah. The ideal candidate will be responsible for:

• Responding to customer inquiries via phone and other platforms (such as email, live chat, or messaging apps).
• Handling complaints and resolving issues efficiently and professionally.
• Ensuring customer satisfaction and providing an excellent experience.
• Documenting all interactions with customers and updating information in the system.

Requirements:
To be considered for this role, you should have:

• A diploma or bachelor's degree in Information Technology or related fields.
• Strong and effective communication skills.
• Proficiency in English, both spoken and written.
• Ability to use a computer efficiently.
• Speed and accuracy in data entry and typing.
• Previous experience in call centers or customer service is preferred.

Join KONE as a Customer Care Agent!
Be part of a globally recognized company dedicated to enhancing the working environment! At KONE, we prioritize fostering a collaborative work culture characterized by quality, efficiency, and employee well-being.

Role Overview:
We're seeking an energetic and enthusiastic Customer Care Agent for our Jeddah office. This pivotal role involves acting as the primary contact for our customers, managing callouts, inbound inquiries, and outbound calls, while supporting key business operations around the clock.

Key Responsibilities:

• Callout Handling: Manage alarm calls, inbound customer queries, and technician calls, ensuring safety and effective communication.
• Inbound Support: Resolve customer queries and complaints, follow up on matters internally, and identify potential sales leads.
• Outbound Engagement: Conduct customer satisfaction surveys post-call and support local marketing initiatives.
• 24/7 Operations: Monitor service operations, prepare reports, and support the operations team with various KONE tools.

Are You the One?
Applicants should possess a Bachelor’s or Diploma Degree and a minimum of two years of customer service experience. Exceptional communication skills, detail orientation, and fluency in both English and Arabic are essential. We value a goal-oriented attitude and personality traits like stress tolerance and organization.

What We Offer:
At KONE, you'll find a dynamic team environment, comprehensive development programs, opportunities for feedback and growth, a flexible culture, and a commitment to sustainability and innovation. Join us and help shape the future of cities!