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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationJeddah
About Barakah
Barakah is committed to transforming food surplus into valuable resources by connecting retailers, brands, and consumers in a seamless ecosystem. Through innovative technology and a strong community focus, Barakah strives to make food saving simple and accessible. Championing sustainability, the company is dedicated to redefining the way food is saved, shared, and appreciated across the region. Join us in our mission to foster a sustainable future for food.

Role Description
As a Customer Service Representative at Barakah, you will assist in handling customer inquiries and resolving issues to ensure a positive customer experience. Your day-to-day tasks will involve:
  • Addressing product questions
  • Resolving complaints
  • Maintaining customer satisfaction
  • Providing support to improve customer loyalty
Although this is a remote-type position, the candidate must be based in Jeddah for continued training purposes, where you will collaborate closely with the team to meet customer needs effectively.

Qualifications
  • Strong skills in Customer Service, Customer Support, and Customer Satisfaction
  • Ability to enhance Customer Experience and maintain high Customer Loyalty
  • Effective communication and interpersonal skills
  • Problem-solving skills with a proactive approach to resolving customer concerns
  • Ability to work collaboratively in a team-oriented environment
  • Previous experience in customer service is a plus
  • Fluency in relevant languages

Requirements

  • Requires 2-5 Years experience

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