Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Join SAN International Group as a Customer Service Specialist
At San International, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand’s identity and values.

Your Role & Impact
As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of San International’s brands.

Key Responsibilities

• Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
• Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
• Support customers throughout their journey, from initial contact to post-delivery assistance.
• Handle customer feedback and complaints professionally, providing effective and timely solutions.
• Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
• Maintain accurate updates of customer and order data within internal systems.
• Adhere to brand guidelines in tone of voice and communication style.
• Escalate customer insights and recurring issues to management to help improve service quality.
• Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

Qualifications & Requirements

• Previous experience in customer service within branded environments or the retail sector.
• Hands-on experience with WhatsApp Business and automated/chatbot systems.
• Fast and accurate typing skills with clear and professional communication.
• Solid understanding of shipping, delivery, and return procedures.
• Strong communication skills with a customer-focused mindset.
• Ability to work under pressure and manage priorities effectively.
• Proficiency in computer usage and administrative systems.
• Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have

• Experience handling multiple brands simultaneously.
• Background in fashion, accessories, or lifestyle products.

At San International, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.