E Commerce & Omni Channel Development

About Abbott and the Role

Abbott is seeking an E-Commerce & Omni-Channel Development Lead for a full-time position based in Jeddah, within Abbott Nutrition International (ANI). This role is part of a company recognized globally as a great place to work and admired by Fortune.

Role Purpose and Context

The E-Commerce & Omni-Channel Development Lead is responsible for accelerating the growth of Abbott Nutrition's digital commerce business. This involves developing and executing e-commerce and omni-channel strategies across various platforms, including key customers, marketplaces, pharmacy chains, quick commerce platforms, and direct-to-consumer touchpoints. The role aims to drive sustainable growth for Abbott's Nutrition portfolio by enhancing digital shelf excellence, improving online shopper engagement, optimizing customer journeys, and creating seamless omni-channel experiences that support both healthcare professional recommendations and consumer purchasing behavior. The individual will collaborate with Sales, Marketing, Medical Affairs, Trade Marketing, Supply Chain, and Digital teams to ensure effective brand representation and activation across all digital channels, while maintaining compliance with company and healthcare regulations.

Key Responsibilities

• Develop and execute Abbott Nutrition's e-commerce and omni-channel growth strategy in alignment with business objectives.
• Deliver annual sales, market share, and profitability targets across digital channels.
• Identify growth opportunities across pure-play e-commerce, pharmacy e-commerce, marketplaces, quick commerce, and omni-retail customers.
• Build joint business plans with key e-commerce partners to accelerate category and brand growth.
• Lead the development of seamless consumer and shopper experiences across online and offline channels.
• Drive omni-channel initiatives that connect healthcare professional engagement, retail activation, pharmacy recommendations, and digital conversion.
• Partner with customer teams to develop integrated online-to-offline activation plans.
• Support the implementation of innovative digital solutions that improve customer engagement and purchasing convenience.

Key Performance Indicators

• Financial performance
• Commercial excellence
• Consumer metrics
• Execution metrics

Work Environment

This position is based in Jeddah, Saudi Arabia, within the Abbott Nutrition International division. The role involves close collaboration with various cross-functional teams including Sales, Marketing, Medical Affairs, Trade Marketing, Supply Chain, and Digital teams.