Fashion Consultant - FARM Rio (Jawharat Jeddah)📣 Job Ad

About the Role

Chalhoub Group is seeking a Fashion Consultant for its FARM Rio store located in Jawharat Jeddah, Makkah, Saudi Arabia. This role is integral to achieving sales targets and delivering an exceptional guest experience. The Fashion Consultant will support the implementation of key customer and people initiatives, contributing to Chalhoub Group's vision of shaping the future of luxury retail through innovation and a people-centric culture. The position offers an opportunity to join a company committed to diversity, equity, inclusion, and sustainability, working within a hybrid luxury retail environment that integrates online and offline platforms.

Key Responsibilities

• Achieve individual and collective sales targets.
• Deliver an exceptional Guest Experience to all customers.
• Support the implementation of CRM and CX initiatives in-store.
• Collect data on customer behavior, top sellers, and slow-moving items for business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Contribute to employee Net Promoter Score (eNPS) through people experience initiatives and fostering a positive culture.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Ensure Click and Collect services are conducted within Service-Level Agreements (SLAs).
• Accurately capture customer data according to marketing team requirements.
• Promote the loyalty program (MUSE) and stay updated on app offerings.
• Support in-store marketing events and activations.
• Stay informed about all brand social media activities and campaigns.
• Drive product sell-through within the store.
• Support in-store Customer Experience (CX) initiatives.
• Provide feedback on store operations, identifying areas of success and improvement.

Qualifications and Requirements

• A minimum of 2 years of experience within a Luxury Fashion Brand.
• Intermediate to fluent proficiency in the English language.

Required Skills

• Sales Target Achievement
• Guest Experience Delivery
• CRM and CX Implementation Support
• Customer Data Collection
• Client Relationship Management
• Omni-channel Approach
• Adherence to VM Guidelines and SOPs
• Adherence to Click and Collect SLAs
• Loyalty Program Promotion
• Support for In-store Marketing Events
• Brand Social Media Awareness
• Sell-through Drive
• Support for In-store CX Initiatives

Work Environment and Details

This full-time position is based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience within the luxury fashion sector.