Head of Customer Experience📣 Job Ad

About the Role

Johnson & Johnson MedTech is seeking a Sr. Manager, HCC Middle East to serve as the primary Healthcare Compliance Officer for the Middle East markets. This role will provide strategic and operational compliance leadership for the DePuy Synthes business, ensuring ethical business conduct, robust risk management, and adherence to healthcare laws, regulations, and company policies. The position is critical for safeguarding the organization's reputation and enabling compliant business growth in the Middle East region.

At Johnson & Johnson, the company is committed to building a world where complex diseases are prevented, treated, and cured. Through expertise in Innovative Medicine and MedTech, Johnson & Johnson aims to deliver breakthroughs that profoundly impact health for humanity. Guided by Our Credo, the company fosters an inclusive work environment that respects diversity and dignity.

Key Responsibilities

• Serve as the primary Healthcare Compliance Officer for Middle East markets.
• Lead the development and execution of healthcare compliance strategies aligned with global and regional priorities.
• Identify, assess, and manage compliance risks related to commercial, promotional, professional education, and other business and operational activities.
• Provide proactive, practical guidance to business leaders on healthcare compliance requirements and ethical decision-making.
• Partner with cross-functional stakeholders to embed effective compliance controls into business processes and go-to-market models.
• Oversee core compliance programs, including training, monitoring, risk assessments, and issue management activities across the region.
• Partner with Legal and other functions to support investigations, audits, and interactions with regulators or health authorities.
• Monitor regulatory developments and industry trends across the Middle East to anticipate and address emerging compliance risks.
• Prepare and present compliance risk assessments, insights, and recommendations to country, regional, and senior leadership.
• Foster a strong culture of integrity, accountability, and speak-up across the markets supported.

Qualifications and Requirements

• A Bachelor's degree in Law, Business, Compliance, Finance, Healthcare Administration, or a related field is required.
• An advanced degree or professional certification in Compliance, Legal, Risk, or Ethics-related disciplines is preferred.
• 8-10 years of progressive experience in healthcare compliance, legal, risk management, audit, or related fields.
• Strong knowledge of healthcare compliance laws, regulations, and industry codes applicable across Middle East markets.
• Demonstrated leadership experience managing complex, multi-country or cluster-level compliance programs.
• Proven ability to partner effectively with senior business leaders and cross-functional stakeholders.
• Strong analytical skills, sound judgment, and effective decision-making and problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to influence without formal authority.
• Experience in medical devices, pharmaceuticals, or the broader life sciences industry is preferred.
• Prior experience supporting Middle East compliance programs within a global organization is preferred.
• Familiarity with compliance monitoring, investigations, remediation, and audits is preferred.
• Experience operating in highly matrixed, multicultural environments is preferred.
• Strong change management and stakeholder-influencing capabilities are preferred.

Skills and Competencies

• Compliance Management
• Compliance Risk Assessment and Management
• Policy Development
• Audit and Compliance Trends
• Audit Findings and Recommendations
• Audit Reporting
• Internal Auditing
• Investigation Techniques
• Legal Function and Legal Services Support
• Controls Compliance
• Consulting and Technical Credibility
• Organizing and Tactical Planning
• Developing Others and Mentorship
• Confidentiality

Location and Work Details

This is a full-time position. The role can be based in Riyadh, Saudi Arabia or Dubai, United Arab Emirates. Applicable cities within Saudi Arabia include Jeddah, Makkah, and Riyadh, and within the United Arab Emirates, Dubai. Fluency in English is required, and Arabic proficiency is preferred. Travel of up to 20-30% is anticipated, primarily within the Middle East, with some regional travel.

Please note: Johnson & Johnson has announced plans to separate its Orthopaedics business to establish a standalone company, operating as DePuy Synthes. Should you accept this position, it is anticipated that, following the conclusion of the transaction, you would become an employee of DePuy Synthes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. Johnson & Johnson is committed to providing an inclusive interview process. If you require an accommodation, please contact us via https://****************************

About the Role

HR Support Recruitment is seeking an Area Supervisor on behalf of The Arabian Gates for Beverage Services Company, a leader in beverage services operating internationally recognized brands such as Starbucks, Costa Coffee, and Baskin Robbins. This role is essential for overseeing the operational performance and success of multiple branches within Jeddah, Saudi Arabia. The position requires a professional with a strong background in multi-branch operations management, adept at leading teams, monitoring performance, and ensuring exceptional customer experiences.

Key Responsibilities

• Supervise the overall performance of multiple branches and monitor daily operations to ensure efficiency and productivity.
• Drive the achievement of sales targets and Key Performance Indicators (KPIs) across all assigned branches.
• Lead, train, and motivate store teams to foster a high-performance culture and ensure excellent service delivery.
• Continuously monitor service quality and customer experience to uphold brand standards and enhance customer satisfaction.
• Conduct regular store visits to ensure strict compliance with operational standards, policies, and procedures.
• Coordinate effectively with different departments to provide necessary support and address operational needs promptly.

Qualifications and Requirements

• Possess 2 to 5 years of relevant experience in branch supervision or area management.
• Demonstrate prior experience within the food and beverage or retail sectors.
• Exhibit strong leadership capabilities and excellent organizational skills.
• Hold a valid Saudi driving license and preferably own a car.
• Be able to travel within the Jeddah region as required by the role.
• Possess excellent communication skills, enabling effective interaction with staff and stakeholders.

Required Skills

• Leadership and team motivation
• Branch supervision and area management
• Operational performance monitoring
• Sales target achievement
• Customer service quality assurance
• Organizational and planning abilities
• Effective communication
• Experience in the food & beverage sector
• Experience in the retail sector

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Area Supervisor will be responsible for operations within Jeddah and Makkah. The role requires travel within the Jeddah region as needed.

About the Role

Jetour is seeking a National Business Development Manager to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is focused on expanding the company's market presence through strategic channel and fleet development. The role is critical for identifying, securing, and nurturing automotive dealerships and bulk sales channels across the Kingdom, aiming to shape Jetour's growth trajectory in Saudi Arabia by building a robust dealer network and exploring new fleet and bulk purchasing opportunities.

Key Responsibilities

• Proactively identify, evaluate, and sign Tier-1 automotive dealers, managing the entire process from lead generation and due diligence to commercial negotiation and contract execution.
• Develop secondary distribution points, city pop-up stores, and lightweight channels to address market gaps.
• Engage with local car rental companies, corporate fleets, enterprise procurement departments, and government tenders to establish wholesale channels.
• Design and execute a 30-day "light launch" plan for new dealers, coordinating marketing support and ensuring initial purchase orders.
• Conduct regular dealer visits to analyze inventory turnover and retail data, drive performance improvements, and ensure network sales contributions meet company targets.

Qualifications and Requirements

• Must have automotive industry experience in channel development, dealer management, or sales.
• Preference for candidates with prior experience expanding a Chinese automotive brand within Saudi Arabia.
• A minimum of 1 year of experience in the Saudi Arabian or broader Middle East market, with a solid understanding of local dealer cooperation models and business culture.
• Proficiency in dealer evaluation and commercial negotiation is essential.
• Ability to independently manage the full business development cycle from prospecting to contract signing.
• Business-fluent in both English and Arabic.
• Must hold a valid Saudi driving license and be willing to travel frequently.
• Must be results-driven and capable of delivering measurable outcomes in terms of new outlets opened and incremental units sold.

Required Skills

• Dealer Development
• Contracting
• Lead Generation
• Due Diligence
• Commercial Negotiation
• Contract Execution
• Network Expansion
• Fleet & Bulk Channel Development
• Sales Activation
• Channel Performance Management
• Inventory Turnover Analysis
• Retail Data Analysis
• Automotive Industry Experience
• Dealer Management
• Sales
• Expanding Chinese Automotive Brand in Saudi Arabia
• Saudi Market Understanding
• Middle East Market Understanding
• Local Dealer Cooperation Models
• Business Culture Understanding
• Dealer Evaluation
• Prospecting
• Contract Signing
• Results-driven approach

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires frequent travel within the region. A valid Saudi driving license is mandatory.