Senior Specialist, HR Operations📣 Job Ad

About the Role

Azad Properties & RED Malls is seeking a Senior Specialist, HR Operations to join its HR team in Jeddah, Makkah, Saudi Arabia. This full-time position reports to the HR Director and is responsible for managing and improving HR operational processes to ensure accurate, compliant, and timely delivery of HR services. The role focuses on enhancing process efficiencies, maintaining service levels, and providing reliable reporting to support strategic decision-making.

Key Responsibilities

• Manage the full employee lifecycle, including onboarding, transfers, promotions, secondments, contract renewals, and offboarding.
• Deliver a structured onboarding experience by coordinating employment documentation, medical examinations, induction, system access, employee IDs, equipment, and mandatory requirements.
• Manage employee transactions through Qiwa, GOSI, Muqeem, and other relevant Saudi government platforms.
• Handle employment contracts, employee transfers, profession changes, work permits, Iqama renewals, exit/re-entry visas, and final exits.
• Maintain accurate employee records and ensure the confidentiality, completeness, and integrity of HR data and personnel files.
• Manage HR data governance through regular audits, identifying discrepancies, and ensuring accurate updates across HR systems.
• Administer and support HR systems, particularly SAP SuccessFactors (Employee Central), including transactions, workflows, reporting, user support, system testing, and data updates.
• Coordinate with Payroll for accurate and timely processing of salaries, allowances, deductions, overtime, leave, statutory contributions, and final settlements.
• Investigate and resolve payroll discrepancies and employee payroll-related queries.
• Administer employee benefits, medical insurance, leave, and attendance processes, including enrolments, deletions, and benefit updates.
• Manage company-wide business travel arrangements, including flight bookings, ticket amendments, cancellations, and coordination with travel agencies.
• Monitor the organization's Saudization and Nitaqat status, identify opportunities to increase localization rates, and ensure compliance with government requirements.
• Identify, apply for, and maximize the organization's benefit from HRDF and other government employment and localization support programs.
• Ensure full compliance with the Saudi Labour Law, government regulations, internal controls, company policies, and audit requirements.
• Develop, implement, and maintain HR policies, standard operating procedures, workflows, and process documentation.
• Prepare regular HR reports and dashboards covering headcount, turnover, joiners, leavers, Saudization, employee movements, absence, and HR data-quality indicators.
• Lead HR process improvement, digitalization, and automation initiatives to enhance efficiency, service quality, and cost-effectiveness.
• Support HR projects, system implementations, process redesigns, and organizational change initiatives.
• Provide first-line guidance to employees and line managers regarding HR policies, systems, benefits, and operational procedures.
• Manage HR service providers, including medical insurance providers, medical centers, background-check providers, and travel agencies.
• Support internal and external HR audits and ensure employee documentation is complete, accurate, and properly retained.
• Coach and mentor junior HR Operations team members and contribute to knowledge sharing and team capability development.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A minimum of 5-7 years of experience in HR Operations, HR Administration, HRIS, or HR shared services, including experience in a senior or specialist-level role.
• Strong hands-on experience with Qiwa, GOSI, and Muqeem.
• Comprehensive and up-to-date knowledge of the Saudi Labour Law, Nitaqat, Saudization requirements, and government employment regulations.
• Proven experience in monitoring and improving Saudization rates and utilizing government localization and employment-support programs.
• Hands-on experience using SAP SuccessFactors, preferably Employee Central, workflows, employee data management, and reporting.
• Strong experience in payroll coordination, employee benefits, medical insurance, leave, and attendance administration.
• Advanced Microsoft Excel skills and experience preparing HR dashboards, workforce reports, and data analysis.
• Excellent communication skills in both Arabic and English, written and spoken.
• High level of confidentiality, integrity, accuracy, and professional judgment.
• Experience within the real estate, retail, or multi-site environment is preferred.
• Experience with HR process automation, digital transformation, and HRIS integrations is preferred.
• Experience supporting HR system implementations, testing, and process enhancements is preferred.
• Strong analytical, problem-solving, and stakeholder-management capabilities.

Required Skills

• HR Operations Management
• Employee Lifecycle Administration
• Government Relations Platforms (Qiwa, GOSI, Muqeem)
• HR Systems Administration (SAP SuccessFactors, Employee Central)
• Payroll Coordination
• Employee Benefits Administration
• Saudi Labour Law and Regulations
• Saudization and Nitaqat Compliance
• HR Data Governance and Integrity
• Reporting and Data Analysis
• Microsoft Excel (Advanced)
• Process Improvement and Automation
• Stakeholder Management
• Problem-Solving
• Communication (Arabic & English)
• Confidentiality and Integrity
• Professional Judgement

Work Environment and Location

This is a full-time role based in Jeddah, Makkah, Saudi Arabia. Azad Properties & Red Malls are equal opportunity employers.