SENIOR SPECIALIST - P&T APPLICATIONS SUPPORT📣 Job Ad

in Dp World

about 2 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

About the Role

DP World is seeking a Senior Specialist - P&T Applications Support to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to ensuring the smooth operation of business and operational systems within DP World Jeddah. The position focuses on providing essential day-to-day application support, including meticulously logging, analyzing, troubleshooting, and resolving user issues in alignment with established priorities and service level agreements. The successful candidate will serve as a key liaison, coordinating effectively with business users, internal IT teams, and external vendors to guarantee stable application availability, timely incident resolution, and to drive continuous improvement initiatives.

Key Responsibilities

Provide first and second-level support for business applications, portals, integrations, and related operational systems.
Address user complaints and service requests through approved support channels and the established ticketing process.
Understand reported issues, reproduce problems where necessary, and assess their business impact and urgency.
Prioritize incidents based on operational impact, Service Level Agreements (SLAs), and business criticality.
Troubleshoot application issues by reviewing user inputs, system behavior, logs, reports, transactions, and integration status.
Coordinate with developers, infrastructure teams, database administrators, and vendors for effective issue resolution and root cause analysis.
Support application access management by coordinating user creation, role changes, and access reviews as per approved procedures.
Train and guide users on correct application usage and the support process when required.
Identify recurring issues and recommend process, system, or control improvements to reduce incidents and manual workarounds.
Ensure proper documentation of incidents, resolutions, workarounds, and lessons learned in the support knowledge base.
Maintain confidentiality, data integrity, and compliance with IT security policies and company procedures.
Be responsible for safety and discipline within the work area.

Qualifications and Requirements

A Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field is mandatory.
Minimum of 2 to 3 years of experience in application support, IT support, systems support, or a similar role.
Strong analytical and problem-solving skills with the ability to understand business processes and system behavior.
Good communication skills with the ability to interact professionally with users, stakeholders, vendors, and technical teams.
Must be diligent, a quick learner, customer-focused, and willing to work extra hours or shifts during operational emergencies.

Required Skills

Application Support
IT Support
Systems Support
Analytical Skills
Problem-Solving Skills
Communication Skills

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Knowledge of Port Terminal Operations, TOS (Terminal Operating System), and Logistics Applications is considered an advantage.

Requirements

Requires 2-5 Years experience

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