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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationMadinah
Here's the resulting JSON: ```json { "originalTextLanguage": "English", "translatedText": "انضم إلى مجموعة سيغنا كمدير خدمة العملاء ومندوب المستشفى!

نحن نسعى لتوظيف فرد ذو خبرة واهتمام قيادة فريق خدمة العملاء لدينا وتعزيز رحلة المرضى في سيغنا السعوديه. ستلعب دوراً حاسماً في الإشراف على عمليات خدمة العملاء وإدارة العلاقات مع مقدمي الرعاية الصحية.

المسؤوليات الرئيسية:
  • قيادة الفريق: قيادة وتوجيه فريق خدمة العملاء، وتعزيز ثقافة التميز والتحسين المستمر.
  • إدارة تجربة العملاء: تصميم وتنفيذ استراتيجيات لتحسين تجربة المرضى العامة، وضمان الحل السريع للاستفسارات.
  • تفويض المستشفيات: بناء علاقات قوية مع المستشفيات لتسهيل الاتصال الفعال والتعاون.
  • تحسين رحلة المريض: رسم وتحليل رحلة المريض لتعزيز الرضا.
  • التقارير والتحليل: إعداد تقارير عن أداء خدمة العملاء للإدارة العليا.
  • الامتثال وضمان الجودة: التأكد من الامتثال للمتطلبات التنظيمية وتنفيذ تدابير ضمان الجودة.

المؤهلات:
  • درجة البكالوريوس في إدارة الأعمال أو إدارة الرعاية الصحية أو مجال ذي صلة؛ الماجستير ميزة إضافية.
  • خبرة لا تقل عن 8 سنوات في إدارة خدمة العملاء، ويفضل في مجال الرعاية الصحية.
  • فهم قوي لعمليات الرعاية الصحية وتجربة المرضى.
  • مهارات قيادية وتواصل ممتازة.
  • إجادة أدوات تحليل البيانات وإعداد التقارير.

ما نقدمه:
  • نمط العمل المرن
  • تعرض دولي
  • شهادات مثل "مكان رائع للعمل"
  • ساعات العمل وفقاً لقانون العمل السعودي
" } ```

Requirements

  • No experience required

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