
Customer Services Manager📣 Job Ad
in The Cigna Group
2 days ago

Contract Type | Full-time | |
Workplace type | Remote | |
Location | Madinah |
Join The Cigna Group as a Customer Service Manager & Hospital Delegate!
We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.
Key Responsibilities:
Qualifications:
What We Offer:
We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.
Key Responsibilities:
- Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
- Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
- Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
- Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
- Reporting and Analysis: Prepare reports on customer service performance for senior management.
- Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
- Minimum of 8 years in customer service management, preferably in healthcare.
- Strong understanding of healthcare operations and patient experience.
- Excellent leadership and communication skills.
- Proficiency in data analysis and reporting tools.
What We Offer:
- Flexible working mode
- International exposure
- Certifications like “Great Place to Work”
- Working hours as per KSA Labor Law
Requirements
- No experience required
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