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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join Elegaci as a Customer Service Specialist!
We are looking for a dedicated and professional Customer Service Specialist to support our healthcare team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and friendly experience in our clinic environment.

Key Responsibilities:
  • Patient Reception & Front Desk: Greet patients and assist with registration and check-in. Schedule and confirm appointments through phone and online platforms. Address patient inquiries and provide guidance.
  • Doctor’s Schedule Management: Organize and manage the doctor’s daily appointments, ensuring there are no conflicts. Coordinate breaks and meetings as necessary.
  • Administrative Coordination: Prepare and maintain patient files and medical records, ensuring accurate data entry into the clinic system.
  • Billing & Payments Support: Issue invoices and assist with billing processes.
  • Customer Service & Issue Resolution: Professionally handle patient complaints and inquiries, providing prompt solutions or escalating issues as needed.

Qualifications & Skills:
  • Diploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or a related field.
  • Minimum of 1 year experience in a clinical or healthcare setting is preferred.
  • Strong communication and organizational skills.
  • Proficient in computer use and clinic management software.
  • Neat and well-groomed appearance.
  • Able to work under pressure while maintaining professionalism.

Come and be a part of a team committed to providing high-level medical services.

Requirements

  • Requires 2-5 Years experience

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