Quality Specialist📣 Job Ad

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

• Conduct regular call monitoring and evaluate employee performance.
• Prepare quality reports and provide constructive feedback to relevant teams.
• Collaborate with operations and training teams to improve customer experience.
• Ensure compliance with organizational standards and quality policies.
• Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• 2 to 4 years of practical experience in contact centers or quality monitoring.
• Solid knowledge of contact center systems and applications such as CRM and call recording tools.

Join Accor, a leader in the hospitality industry, at Novotel Madinah:
We are looking for a Director of Operations / Operations Manager with a strong background in rooms division. In this key leadership role, you will oversee all aspects of hotel operations, especially room management, to ensure exceptional guest experiences and optimal financial performance.

Key Responsibilities:

• Develop and implement strategic plans to enhance operational efficiency and profitability across all departments.
• Lead and mentor a diverse team, fostering a culture of excellence and continuous improvement.
• Manage financial operations, including budgeting, forecasting, and cost control.
• Drive revenue management strategies to optimize room rates and occupancy levels.
• Ensure compliance with industry standards and company policies.
• Enhance guest satisfaction and loyalty through collaboration with department heads.
• Maintain quality control systems to uphold service standards.
• Analyze performance metrics and guest feedback for improvements.
• Represent the hotel at community events to build reputation and partnerships.

Qualifications:

• Proven experience in hotel operations management, particularly in rooms division.
• Bachelor's degree in Hospitality Management or related field; advanced degree preferred.
• Exceptional leadership skills with the ability to inspire teams.
• Strong financial expertise in budgeting and revenue management.
• Outstanding problem-solving and decision-making abilities.
• Proficiency in hotel management software and systems.
• Fluency in English and Arabic; additional languages are advantageous.

This role is for Saudi Nationals only, in line with our commitment to local employment and development.

Join AECOM as a Project Coordinator and be a part of our mission to deliver a better world.

As a Project Coordinator, you will play a crucial role in supporting project managers and clients by effectively managing documentation and coordinating project resources. Your responsibilities will include:

• Processing project documents and resolving problems under general supervision.
• Serving as a liaison between project clients and our team.
• Managing document control processes and organizing project records.
• Assisting in developing proposals, reports, schedules, and project plans.
• Monitoring project progress and providing stakeholders with updates.

Qualifications:
You should possess relevant experience in project coordination and have strong organizational skills. Training will be provided to help you excel in your role.

About AECOM:
AECOM is a leading global infrastructure firm committed to solving complex challenges for clients in various sectors. We foster an inclusive workplace where you can grow and develop your career.