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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join Hilton as a Receptionist! As a pivotal part of our team, your role will be instrumental in providing exceptional reception services to our distinguished guests, ensuring a memorable experience from the moment they check in until they check out.

Key Responsibilities:
  • Achieve positive outcomes from guest queries efficiently.
  • Manage check-in/check-out processes and perform necessary audit procedures.
  • Keep Front Office Manager and Reception Supervisors informed of relevant guest feedback.
  • Exhibit exemplary customer service skills at all times.
  • Participate in training sessions and contribute to the development of the Night Team.
  • Utilize knowledge of hotel offerings, including room categories and promotions, to maximize occupancy and promote services.
  • Follow proper procedures for handling foreign currencies and payments.
  • Adhere to hotel security and health/safety regulations.
  • Assist other departments as needed.

Qualifications:
  • Experience in a customer-focused environment.
  • A completed high school certificate or equivalent.
  • A positive attitude and strong communication skills.
  • Commitment to high standards of customer service.
  • Excellent grooming and appearance standards.
  • Ability to work independently and as part of a team.
  • Competency in IT systems is required.

Preferred Attributes:
  • Prior experience with cash handling.

Experience the legacy of hospitality at Hilton, where our team members embody our vision of filling the earth with the light and warmth of hospitality.

Requirements

  • No experience required

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  • Supervise daily operations and movements within the lounge.
  • Ensure the security and comfort of lounge passengers.
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  • Organize and manage all records and files related to lounge operations.
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  • Ensure all facilities and equipment are in good working condition.
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انضم إلينا في شركة السعفة للخدمات الفندقية ويعد هذا الدور فرصة مميزة للمتقدمين الذين يسعون للعمل كموظف استقبال. نحن نبحث عن شخص يتمتع بمهارات استثنائية في خدمة العملاء.

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• استقبال المكالمات الهاتفية والرد على الاستفسارات أو التحويل إلى المرجع المختص.
• حفظ السجلات الخاصة بالزوار.

المهام الرئيسية:
• استقبال الزوار والعملاء والترحيب بهم وتزويدهم بالمعلومات المطلوبة.
• تجميع السجلات المطلوبة وتسجيل اسماء المراجعين والعملاء.
• إجراء الاتصالات الداخلية للحصول على المعلومات وتنظيم مواعيد المقابلات.

المؤهلات المطلوبة:
• المرحلة الثانوية كحد أدنى.
• مهارات متقدمة في خدمة العملاء.
• طلاقة في اللغة العربية ومهارات متوسطة في اللغة الإنجليزية.

تفاصيل إضافية:
• عدد الوظائف المتاحة: 2.
• المنطقة: المدينة المنورة.
• فترة العمل: دوام كامل.

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Join the Hilton Team!
As a Receptionist at Hilton, you will play a crucial role in providing exceptional service to our guests, ensuring that their experience from check-in to check-out is memorable and pleasant. You will be responsible for managing guest queries efficiently and coordinating with various hotel departments to enhance guest satisfaction.

Key Responsibilities:
  • Provide positive outcomes from guest inquiries in a timely manner.
  • Ensure a smooth and efficient reception process for guests, including check-in and check-out.
  • Complete audit procedures as required.
  • Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
  • Demonstrate a high level of customer service at all times.
  • Participate in training as needed and assist in Night Team's training efforts.
  • Have knowledge of hotel room categories, rates, packages, and promotions.
  • Maximize room occupancy using upselling techniques.
  • Follow correct procedures for cash handling and foreign currency acceptance.
  • Comply with all security, fire regulations, and health and safety legislation.
  • Assist other departments when necessary.

Candidate Requirements:
  • Experience in a customer-focused industry.
  • Completed high school certificate or equivalent.
  • Positive attitude with excellent communication skills.
  • Commitment to delivering high-quality customer service.
  • Good grooming standards.
  • Ability to work independently and as part of a team.
  • Competence in IT systems.

At Hilton, we value our team members and believe exceptional experiences create lasting impressions. Join us and start creating memorable moments today!

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