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Join Our Team as a Telephone Operator!
As a Telephone Operator at Millennium Madinah Airport Hotel, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable experience during their stay.

Key Responsibilities:

• Receive each Guest call warmly and professionally, ensuring a friendly interaction.
• Facilitate effective communication with all relevant departments to ensure seamless service delivery.
• Address every query politely, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to established standards.
• Stay informed about the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Use the Opera Guest profile system to cultivate awareness of Guest profiles.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly to meet established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient call transfers.
• Take messages for Guests and Management according to prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.

Experience the excitement of working in hospitality and play a key role in enhancing our Guests' experience!