Analyst/ Sr Analyst, Pricing, Marketing (Bangkok Based, relocation provided)📣 Job Ad

About the Role

Rotana Hotels is seeking a Director of Business Development to join their team in Makkah, Saudi Arabia. This full-time position is responsible for implementing sales plans, identifying and maximizing business opportunities, and driving revenue growth for the property. The Director of Business Development will serve as the primary liaison between the hotel and the Area Sales Office, focusing on cultivating long-term, value-based customer relationships to achieve sales objectives.

This leadership role involves overseeing the property's MICE (Meetings, Incentives, Conferences, and Exhibitions) business, supporting the execution of segment sales strategies, and ensuring the achievement of revenue goals for specific segments, overall property targets, and guest satisfaction. The position requires a proactive approach, a strong drive for results, and a commitment to delivering high levels of customer service.

Key Responsibilities

• Manage the overall business requirements of the hotel’s top-producing accounts through various sales and marketing initiatives.
• Conduct tours of hotel facilities and services for prospective clients.
• Implement and execute sales action plans to promote hotel promotions, facilities, and activities.
• Handle incoming leads in collaboration with the main account manager in the area sales office.
• Assist in the execution of the property sales plan and participate in the preparation of the yearly sales plan with the property executive committee.
• Establish and maintain files for major accounts, ensuring up-to-date information on competitor rates, promotions, and strategies.
• Consolidate and finalize month-end sales reports for distribution to relevant parties.

Qualifications and Requirements

• A degree in Sales.
• A minimum of two years of post-graduate work experience, preferably within the hotel industry.
• National and international mobility.

Required Skills

• Sales acumen
• Customer service orientation
• MICE business understanding
• Presentation skills
• Written and oral communication skills
• Computer literacy
• Business understanding
• Influencing skills
• Business planning
• Team building capabilities
• Valuing diversity
• Leadership skills
• Adaptability
• Drive for results
• Customer focus
• Operations management

Work Environment and Additional Information

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. Proficiency in English is essential. Additional language skills are considered an asset. The ideal candidate will possess a guest and service-oriented attitude, supported by a proactive approach and a strong drive for results. Flexibility, a high level of integrity, and professionalism towards colleagues and clients are expected.

About the Reservations Manager Role

Le Méridien Hotels & Resorts in Makkah, Saudi Arabia is seeking a Reservations Manager to lead its reservations team. This management position is responsible for identifying and pursuing sales opportunities, maximizing revenue, and ensuring customer loyalty through effective service delivery. The role requires a strong understanding of market dynamics and a proven ability to achieve revenue goals.

Key Responsibilities

• Solicit and manage reservations sales-related opportunities to achieve personal and property revenue goals.
• Actively up-sell each business opportunity to maximize revenue.
• Achieve personal and team-related revenue goals.
• Drive customer loyalty by delivering service excellence throughout each customer experience.
• Provide service to customers to grow share of the account on behalf of the company.
• Identify new reservations sales business to achieve personal and property revenue goals.
• Understand the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and strategize accordingly.
• Close the best opportunities for the property based on market conditions and property needs.
• Monitor same-day selling procedures to maximize room revenue and control property occupancy.
• Gain understanding of the property’s primary target customer and service expectations; serve the customer by understanding their business and offering better business solutions.
• Respond to incoming reservations sales opportunities for the property that are outside of standard parameters.
• Utilize negotiating skills and creative selling abilities to close business and negotiate contracts.
• Effectively use sales resources and administrative/support staff.
• Assist in monitoring group reservation forecast data.
• Coordinate with sales and Convention Services to process rooming lists and reservation cards.
• Execute and support the operational aspects of business booked, including generating proposals and writing contracts.
• Assist with monitoring the accuracy of reservation sales orders within tracking systems.
• Track no-show reservations and process charges as needed.
• Check daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manage the waitlist and prioritize order of waitlist contacts.
• Prepare work and maintenance orders.
• Support customer loyalty and property’s brand standards by delivering service excellence.
• Provide excellent customer service consistent with the daily service basics of the brand.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Set a positive example for guest relations.
• Serve the customer by understanding their needs and recommending appropriate features and services, building relationships and loyalty.
• Handle guest complaints and disputes following instant pacification procedures.
• Monitor reservations sales agents during phone calls.
• Develop, implement, and maintain a departmental orientation program for new hires.
• Utilize all available on-the-job training tools for employees.
• Create monthly labor scheduling for the team.
• Utilize applicable intranet for resources and information.
• Create contracts as required.

Qualifications and Requirements

• High school diploma or GED; no work experience required.
• OR
• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing, guest services, front desk, or a related professional area.

Required Skills

• Reservations Sales
• Customer Loyalty
• Revenue Goal Achievement
• Negotiating Skills
• Customer Service Excellence
• Human Resource Management

Work Environment and Additional Information

This is a full-time, contract position located in Makkah, Saudi Arabia. The role requires 2-5 years of experience. Le Méridien Hotels & Resorts, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. The company is dedicated to non-discrimination on any protected basis.

About the Role

First for Decoration is seeking a dedicated Safety Engineer to join our team in Mecca, Saudi Arabia. This full-time position is crucial for ensuring a safe working environment across our projects. The role involves developing and implementing comprehensive safety protocols, managing safety documentation, and actively overseeing site safety compliance.

Role Overview and Responsibilities

The Safety Engineer will be responsible for establishing and maintaining a robust Health, Safety, and Environment (HSE) plan for all relevant projects. This includes ensuring the accurate and timely submission of all required safety reports. A key aspect of this role is to guarantee the full and effective implementation of all safety requirements on site, contributing to a secure and compliant work environment.

• Prepare and maintain the Health, Safety, and Environment (HSE) plan for all relevant projects.
• Submit all required safety reports accurately and in a timely manner.
• Ensure the full and effective implementation of all safety requirements on site.

Qualifications and Experience

Candidates for this position must possess a recognized safety certification, such as OSHA or NEBOSH. A minimum of 3 years of experience in a safety-related role is required, with demonstrated experience in preparing HSE plans and submitting safety reports. Proven ability to ensure the implementation of safety requirements on site is essential.

• Must hold a recognized safety certification (OSHA or NEBOSH).
• A minimum of 3 years of experience in a safety-related role.
• Demonstrated experience in preparing HSE plans.
• Proven ability to submit required safety reports.
• Experience in ensuring the implementation of safety requirements on site.

Required Skills

The successful candidate will possess strong skills in the following areas:

• HSE plan preparation
• Safety report submission
• Implementation of safety requirements

Work Location and Type

This is a full-time position based in Mecca, Makkah, Saudi Arabia. The role requires a commitment to ensuring safety standards are met within the construction or decoration setting.