Butler📣 Job Ad

Join Accor as a Butler: At Accor, we are more than just a worldwide leader in hospitality. We invite you to bring your unique talents to our team, where you can find a role that matches your personality and aspirations.

About the Role: As a Butler, you will play a crucial role in ensuring maximum guest satisfaction by constantly monitoring service levels. Your responsibilities will include:

• Establishing good public relations with all guests.
• Providing warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acting as a reference team member for guests during their stay, ensuring all requests are fulfilled.
• Managing guest requests and preferences accurately.
• Executing the annual upsell strategy and achieving management goals.

Qualifications:

• Luxury five-star experience is essential.
• Formalized training as a butler is highly regarded.
• Strong leadership, interpersonal, and communication skills.
• High attention to detail and a strong sense of responsibility.
• Problem-solving abilities and a commitment to continuous improvement.

Your Working Environment: You will be part of a distinguished team at Sofitel Shahd Al-Madinah, located near the northern entrance of Al-Masjid an-Nabawi, featuring luxurious accommodations and exceptional amenities.

Join Raffles Makkah Palace as a Butler
Raffles Makkah Palace promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values, offering breathtaking views of the Masjid Al Haram. We invite you to be part of our team, dedicated to delivering extraordinary guest experiences.

Job Responsibilities:

• Supervise daily operations of the Butler Services to achieve maximum guest satisfaction and maintain set customer service standards.
• Manage shifts, ensuring that Butler-related services are provided in accordance with established service standards.
• Coach and develop butlers to ensure competent performance and succession objectives are met.
• Maintain familiarity with the functions of all equipment in the Suites.
• Attend to suite services, including food & beverage, restocking, and equipment preparation.
• Exhibit exceptional customer service at all times to guests and colleagues.
• Assist the Duty Manager in managing the shift, providing courteous and efficient service.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding daily operations.
• Handle guest inquiries and follow up on complaints to ensure resolutions.
• Collect and update guest personal preferences to maintain an accurate guest history database.

Qualifications:

• Previous leadership experience is required.
• Proficient in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable with a team-oriented mindset.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Why work for Raffles?
At Raffles, we value diversity and inclusion, aiming to attract diverse talents. We support your growth and learning, helping you find purpose in your work. Join us and explore limitless possibilities in hospitality.

About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

About The Job
An exciting opportunity has arisen for a Butler – Guest Experience to join Jumeirah The Red Sea. The main duties and responsibilities of this role include:

• Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquiries thoroughly.
• Carries out guest registration, cashiering and other administrative tasks as per service standards, maintaining seamless interaction with guests.
• Recognize customer dissatisfaction promptly and take action to resolve the situation as per complaint procedures.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk, ensuring correct stocking per floor.

About You
The ideal candidate will have:

• A Relevant Technical/Vocational Diploma.
• 2-3 years of experience within the international luxury hospitality industry.
• Demonstrated software competencies – Microsoft Office programs (Intermediate).
• Leadership and attention to detail skills.
• Experience working in a multi-cultural environment.

About The Benefits
At Jumeirah, we foster a workplace where colleagues feel valued and supported. Our benefits include:

• Supportive work environment.
• Access to Learning & Development programmes.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.