Client Advisor - Luxury, Watches, Jewelry and Fashion📣 Job Ad

About the Role

Trafalgar Luxury Group is seeking a dynamic, customer-centric Client Advisor to join its prestigious retail team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Client Advisor, you will be instrumental in delivering an exceptional customer experience, driving sales, and upholding the esteemed image of our luxury watch, jewelry, and fashion brands. This role is ideal for someone passionate about luxury retail and committed to building lasting relationships with discerning clientele.

Key Tasks and Responsibilities

• Provide expert product knowledge and personalized guidance to in-store clients.
• Proactively understand client needs and preferences to effectively recommend suitable products or services.
• Demonstrate in-depth knowledge of all offered products, including their features, benefits, and proper usage.
• Build and maintain a comprehensive client database, with a particular focus on nurturing relationships with High Net Worth Individuals (HNWIs) through personalized follow-ups.
• Ensure the store environment is clean, organized, and visually appealing, including efficient restocking and attractive merchandise display.
• Process all transactions accurately using the Point of Sale (POS) system, handling various payment methods including cash and credit cards.
• Handle client inquiries, concerns, and complaints professionally and promptly, escalating to management when necessary.
• Collaborate effectively with team members to achieve collective sales targets and contribute to the overall success of the boutique.
• Stay updated on current promotions, sales campaigns, and new product launches to effectively communicate this information to clients.
• Actively participate in ongoing training and development programs to continuously enhance product knowledge and sales expertise.
• Manage and execute after-sales service to ensure complete client satisfaction.

Qualifications and Requirements

• Excellent communication skills in both Arabic and English.
• Previous experience in luxury retail sales, with a strong preference for experience in luxury watches and jewelry, and a proven track record of handling VIP clients and delivering exceptional customer service.
• Demonstrate strong interpersonal skills and consistently maintain a customer-centric mindset.
• Ability to multitask effectively and perform efficiently in a fast-paced retail environment.
• Proficiency in basic mathematics and experience using a Point of Sale (POS) system.
• Flexibility to work varied schedules, including evenings, weekends, and public holidays as required by the business.
• Maintain a positive attitude, be self-motivated, and work effectively as a team player.
• High school diploma or equivalent; further education or relevant certifications are a significant advantage.

Core Competencies

• Exceptional communication skills (Arabic and English).
• Customer service excellence.
• Luxury sales experience.
• In-depth product knowledge (watches, jewelry, fashion).
• Client database management and VIP client handling.
• Proficiency in POS systems.
• Multitasking and time management abilities.
• Teamwork and collaboration.

Work Environment and Experience Required

The role is based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. The position requires 2-5 years of relevant experience and is a full-time position. The team is dedicated to providing a luxury client experience in a dynamic retail setting.