Delivery Station Liasion, DSL📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
About the Role
Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.
Role Context
The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.
Key Responsibilities
- Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
- Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
- Maintain attention to detail in managing cases and issues.
- Proactively identify and implement solutions to problems with minimal guidance.
- Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
- Communicate operational barriers and contribute to solution development with senior leadership.
- Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
- Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
- Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
- Reach out to customers to provide updates on failed or potentially failed deliveries.
- Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.
Qualifications and Requirements
- Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
- Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Fluency in speaking, writing, and reading English, with the ability to take direction in English.
- Fluency in speaking, writing, and reading Arabic.
- Advanced and adaptable interpersonal communication skills.
- Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
- Effective communication skills and the ability to build lasting professional relationships.
- Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
- Experience in an operational environment such as logistics, retail, hospitality, or customer service.
Required Skills
- Communication
- Microsoft Office Suite (Outlook, Word, Excel)
- Web Browsers
- Database Searching
- Instant Messenger Tools
Work Environment and Schedule
This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.
Requirements
- No experience required
Similar Jobs
You may also like
- Related Delivery Station Liasion, DSL Opportunities
- Security Guard Jobs in Al Jubail
- General Accountant Jobs in Al Jubail
- Human Resources Clerk Jobs in Al Jubail
- Barista Jobs in Al Jubail
- Receptionist Jobs in Al Jubail
- Other Job Fields in Makkah
- Security Guard Jobs in Makkah
- Sales Representative Jobs in Makkah
- Marketing Specialist Jobs in Makkah
- General Accountant Jobs in Makkah
- Cost Engineer Jobs in Makkah
- Barista Jobs in Makkah
- Receptionist Jobs in Makkah
- Administrative Assistant Jobs in Makkah
- Host Jobs in Makkah
- Purchase Specialist Jobs in Makkah
- Explore Jobs Across Saudi Arabia
- Graphic Designer Jobs in Al Jubail
- Purchase Specialist Jobs in Riyadh
- Store Keeper Jobs in Yanbu
- Cashier Jobs in Buraydah
- Administrative Manger Jobs in Jazan
- Debt Collector Jobs in Dammam
- Human Resources Specialist Jobs in Al Ghat
- Photographer Jobs in Riyadh
- Store Keeper Jobs in Jeddah
- Ticket Seller Jobs in Jeddah
