Digital Product Manager - Destination📣 Job Ad

About the Role

Big Fish Consult is seeking a Digital Product Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is within the Destination & Digital Experience / Technology department and reports to the Digital Experience Director. The Digital Product Manager will be responsible for managing the end-to-end lifecycle of digital products and platforms, ensuring the delivery of user-centric, scalable, and high-performing digital solutions that align with business objectives and enhance customer experiences across digital channels. This role requires a strategic thinker with a strong understanding of digital product development, customer experience optimization, and cross-functional collaboration. You will work with business stakeholders, technology teams, designers, and external partners to define product strategies, prioritize initiatives, and drive continuous improvement.

Key Responsibilities

• Manage the complete lifecycle of digital products from ideation and requirements gathering through delivery, enhancement, and optimization.
• Translate business objectives and customer needs into clear product requirements, user stories, and development roadmaps.
• Define and maintain product backlogs, ensuring alignment with strategic priorities and business value.
• Prioritize features, enhancements, and releases based on user needs, data insights, and organizational objectives.
• Ensure timely and successful delivery of digital initiatives while maintaining quality and performance standards.
• Analyze customer journeys and identify opportunities to improve user experience across digital touchpoints.
• Collaborate with UX/UI teams to design intuitive, accessible, and user-focused digital experiences.
• Gather and evaluate customer feedback, behavioral insights, and market trends to inform product enhancements.
• Advocate for customer-centric design and usability best practices throughout the product development process.
• Monitor product performance through defined KPIs, analytics, and reporting tools.
• Assess user engagement, adoption, conversion, and satisfaction metrics to identify optimization opportunities.
• Drive continuous product improvements through data-driven decision-making and iterative development approaches.
• Conduct regular reviews of product effectiveness and recommend enhancements to maximize value and user adoption.
• Coordinate with technology teams to ensure seamless integration between digital products and enterprise systems.
• Support alignment with CRM platforms, payment gateways, customer service tools, operational systems, and third-party applications.
• Participate in solution design discussions to ensure scalability, security, and operational efficiency.
• Support testing, deployment, and release management activities.
• Act as the primary liaison between business functions, technology teams, and external partners for assigned products.
• Facilitate alignment on product vision, priorities, timelines, and delivery expectations.
• Communicate product roadmaps, project status, risks, and outcomes to stakeholders.
• Build strong cross-functional relationships to ensure successful product adoption and business impact.
• Coordinate with external vendors, consultants, and technology partners to deliver product enhancements and projects.
• Monitor vendor performance, deliverables, and service quality against agreed objectives.
• Track issues, risks, and dependencies, ensuring timely resolution and escalation when required.
• Maintain comprehensive product documentation, including business requirements, user stories, release notes, and process documentation.
• Ensure compliance with organizational governance, change management, and digital delivery standards.
• Prepare regular reports and dashboards on product performance, delivery progress, and key outcomes.
• Support data-driven planning and decision-making through accurate reporting and insights.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field.
• 3–6 years of experience in Digital Product Management, Product Ownership, Digital Transformation, or related digital delivery roles.
• Experience working within Agile, Scrum, or hybrid project delivery environments.
• Strong understanding of digital platforms, web and mobile applications, customer experience, and product development methodologies.
• Familiarity with UX/UI principles, customer journey mapping, and digital analytics tools.
• Experience coordinating cross-functional stakeholders and managing competing priorities.
• Strong analytical, problem-solving, communication, and presentation skills.
• Professional certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), Agile, or Product Management certifications are advantageous.
• Fluent in Arabic and English.

Required Skills

• Digital Product Management
• Product Ownership
• Digital Transformation
• Agile and Scrum methodologies
• Digital Platforms
• Web and Mobile Applications
• Customer Experience
• Product Development Methodologies
• UX/UI Principles
• Customer Journey Mapping
• Digital Analytics Tools
• Stakeholder Management
• Managing Competing Priorities
• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Presentation Skills

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within a dynamic team environment that requires collaboration across various departments and with external partners.