Food and Beverage Services Manager📣 Job Ad

Join Hilton as a Food and Beverage Manager!
As a Food and Beverage Manager at Hilton, you will be responsible for overseeing all operations of our Food and Beverage outlets while ensuring exceptional service for our guests. This role involves training staff, working within budgeted guidelines, and maintaining brand standards.

Key Responsibilities:

• Manage operations of all Food and Beverage outlets.
• Maintain high levels of customer service.
• Ensure compliance with brand standards.
• Recruit, manage, and develop the Food and Beverage team.
• Manage guest queries efficiently.
• Work within budgeted guidelines related to Food, Liquor, and Payroll costs.
• Set departmental targets, work schedules, and policies.
• Develop menus with the team.
• Conduct monthly stock takes.
• Incentivize team members to maximize revenue.
• Evaluate guest satisfaction levels for continuous improvement.
• Ensure communication meetings and generate post-meeting minutes.
• Promote environmental awareness and maintain good relationships with other departments.
• Comply with hotel security, fire regulations, and health and safety laws.

What We Are Looking For:
The ideal candidate will have management and/or supervisory experience in Food and Beverage, a track record of meeting financial targets, and the ability to work under pressure. You should also be dedicated to developing yourself and your team and be flexible to adapt to various work situations.

Experience and Skills:

• A degree in a relevant area is advantageous.
• A passion for delivering exceptional guest service.

Work Location: Hilton Makkah Convention Hotel, Jabal Omar
Schedule: Full-time

About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job:
An opportunity has arisen for a Director of Food and Beverage to join the Food and Beverage Team in Jumeirah Red Sea. The main duties and responsibilities of this role include:

• Assist in organizing and administering functions across the Food and Beverage Department, ensuring compliance with Jumeirah standards.
• Support the implementation of programs, policies, and procedures to uphold departmental objectives and Jumeirah standards.
• Cascade departmental objectives to colleagues and ensure awareness of Jumeirah International's vision, mission, and guiding principles.
• Assist in establishing performance standards and job descriptions for service colleagues, fostering excellence in service delivery.
• Coordinate special promotions and provide administrative support as needed to enhance resort profitability.
• Participate in PR activities and promotional events to elevate the property’s image and profitability.

About You:
The ideal candidate should possess:

• 1012 years of senior F&B management experience within luxury hotel environments.
• Strong leadership and team development capabilities.
• Advanced skills in Microsoft Office and hospitality systems.
• Proven track record in project management and operational excellence.
• Detail-oriented, creative, and solutions-focused professional.

About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.

About the Role
A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

Key Responsibilities

• Manage all Food and Beverage Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What We Are Looking For
A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service