Head waiter📣 Job Ad

About the Role

Hilton is seeking a Head Waiter to join its team in Mecca, Saudi Arabia. This full-time position is an opportunity to contribute to an established workplace culture focused on hospitality. As a Head Waiter, you will be responsible for ensuring guests receive friendly, timely, and efficient service, which directly influences their experience.

This role is suitable for individuals with 0-1 years of experience who are committed to delivering high levels of customer service and possess a positive attitude. You will be part of a team upholding Hilton's standards and values, including hospitality, integrity, leadership, teamwork, ownership, and focus.

Key Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Serve alcoholic and non-alcoholic beverages in accordance with licensing and liquor regulations for both residents and non-residents.
• Maintain comprehensive knowledge of menu offerings and all products.
• Ensure that all floor stations are adequately stocked with necessary mise-en-place.
• Follow correct reporting procedures when encountering issues.
• Ensure that Food and Beverage orders are of a consistently good standard and are delivered promptly.
• Adhere to Hilton's grooming standards, including uniform dress code, cleanliness, and personal hygiene.
• Comply with all hotel security, fire regulations, and health and safety legislation.

Qualifications and Requirements

• Experience in a Food and Beverage department and/or the hospitality industry is advantageous.
• Previous experience with cash handling is beneficial.
• Knowledge of Food Hygiene Regulations is desirable.

Required Skills

• Guest Queries Management
• Beverage Service
• Menu Knowledge
• Food and Beverage Order Standards
• Grooming Standards
• Hotel Security and Safety Regulations
• Positive Attitude
• Communication Skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work independently or as part of a team

Work Environment and Details

This is a full-time Head Waiter position located in Makkah, Saudi Arabia. The role requires 0-1 years of experience. Hilton offers a workplace culture that invests in its team members.