Hotel Manager📣 Job Ad

Hotel Operations Manager

Location: Jeddah – Kingdom of Saudi Arabia

Job Summary:
The Operations Manager is responsible for the overall supervision of all hotel departments (front office, housekeeping, maintenance, security, food and beverage if available), ensuring the daily operations run efficiently, achieving the highest levels of quality, profitability, and guest satisfaction.

Responsibilities:

• Overall supervision of hotel operations across all operational and administrative departments.
• Preparing and implementing monthly and annual operational plans to achieve financial and marketing goals.
• Monitoring the daily performance of the hotel and ensuring the application of quality standards and guest service.
• Following up on contracts and suppliers and ensuring the quality of services provided.
• Managing work teams and ensuring continuous training and skill enhancement.
• Supervising regular maintenance and technical operation of the building and equipment.
• Analyzing revenues and expenses and preparing periodic financial reports for senior management.
• Establishing internal operating policies and standard operating procedures (SOPs).
• Supervising marketing and public relations programs to increase hotel occupancy.
• Dealing with official authorities and following up on necessary permits and licenses.

Required Qualifications:

• Bachelor's degree in hotel management or a related administrative field.
• Experience of no less than 5 years in hotel management or operations (preferably 4 or 5 stars or serviced apartments).
• Proficiency in English, both spoken and written.
• Leadership skills and decision-making ability under pressure.
• Able to manage multicultural teams.

Job Benefits:

• Monthly salary: (to be determined after the interview).
• Housing allowance: (to be determined according to company policy – cash or provided accommodation).
• Transportation allowance: (to be determined by agreement).
• Comprehensive medical insurance.

Additional Conditions:

• Probation period: 3 months renewable once.
• Working hours: 8 hours daily / 6 days weekly.
• Compliance with company and hotel policies and regulations.

Join Our Team as a Hotel Manager!
Are you passionate about hospitality and ready to take on a rewarding leadership role? At alrefaa for hotels, we are seeking a dedicated Hotel Manager to oversee all aspects of our hotel operations efficiently and effectively.

Responsibilities:

• Be responsible for all hotel operations.
• Support, work with, and supervise all departments.
• Establish correct plans, policies, and procedures and ensure compliance.
• Prepare short and long-term development plans.
• Submit regular reports to management.
• Train, evaluate, and manage staff development.
• Monitor and review operating budgets and costs periodically, improving them as necessary.
• Find unique ways to serve customers and increase satisfaction.
• Enhance overall operational processes.
• Anticipate customer challenges and create proactive measures to boost satisfaction.
• Review performance regularly.

Qualifications:

• Education: Bachelor’s degree (required)
• Experience: Minimum 2 years as a Hotel Manager (required)
• Language: Proficient in English (required)

Position Overview
We’re looking for a Business Development Manager to spearhead growth across our branding activation, marketing consultancy, and creative service offerings. This role focuses primarily on driving new business opportunities, while maintaining select key client relationships to ensure seamless delivery and long-term value.

Key Responsibilities:

• Business Development & Growth: Lead the identification, pursuit, and conversion of new business opportunities across target industries. Build and maintain a strong sales pipeline through networking, outreach, referrals, and proactive prospecting.
• Develop tailored proposals, credentials decks, and pitch presentations that position the agency as a trusted strategic partner.
• Collaborate with the Strategy and Creative teams to craft bespoke marketing and branding solutions that align with client objectives.
• Conduct market research to identify emerging trends, competitive positioning, and potential business verticals.
• Represent the agency at industry events, conferences, and networking forums to build visibility and relationships.
• Work closely with leadership to set and achieve revenue, profitability, and growth targets.
• Maintain an active role in negotiating terms, closing deals, and onboarding new clients smoothly.

• Client Partnership & Account Management: Serve as a strategic point of contact for select clients, ensuring satisfaction and alignment with business goals.
• Translate client objectives into actionable plans, coordinating with internal teams for execution.
• Identify upsell and cross-sell opportunities within existing accounts to expand revenue potential.
• Oversee the delivery of key projects, ensuring quality standards, timelines, and budgets are met.
• Lead periodic performance reviews and post-campaign evaluations, offering insights and recommendations for improvement.

• Internal Collaboration & Reporting: Work closely with Strategy, Creative, and Content Directors to ensure client and prospect needs are met effectively.
• Track and report on pipeline health, win/loss metrics, and revenue performance.
• Contribute to continuous improvement of the agency’s business development process, tools, and practices.

Qualifications & Experience:
Minimum 5+ years of experience in business development or client partnerships within a marketing, branding, or creative services agency. Strong understanding of brand strategy, marketing activations, and integrated communications. Excellent communication, negotiation, and presentation skills.