Reservations Agent📣 Job Ad

Join Rotana Hotels as a Reservation Agent!
We are excited to offer a position for a detail-oriented Reservation Agent to assist customers with their booking needs while providing excellent customer service.

Key Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Come be part of our team and enjoy a fulfilling career with Rotana Hotels!

Join Rotana Hotels as a Reservations Agent!
We're on the lookout for passionate and dynamic professionals who excel in guest service.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, ensuring accurate information and addressing inquiries, complaints, and requests.
• Stay updated with hotel promotions and follow procedures for processing reservations, rates, and confirmations.
• Maintain complete product knowledge and manage rate structures effectively.
• File correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and work to maximize business opportunities.
• Ensure accurate room status and respond to all incoming calls as per Rotana standards.
• Organize visa requests for hotel guests while maximizing upselling opportunities.

Qualifications & Experience:
You should possess a diploma/degree in hospitality and previous hotel reservations experience. Proficiency in computer skills and excellent communication in English is required; additional languages are beneficial.

Ideal Candidate:
A customer-focused individual with a proactive personality. You will be professional and effective in establishing relationships with customers both internally and externally, working independently within a structured environment. Competencies include understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Join Hilton as a Cluster Reservations Agent!

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton Hotels, providing excellent service that influences guests' decisions to stay at our properties. Your responsibilities will include:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to generate future leads.
• Identifying potential sales leads.
• Ensuring all reservations are completed accurately and meet guests' expectations.
• Providing prompt and efficient service while upholding Hilton’s brand standards.

What We Are Looking For:
We seek candidates who embody the values of Hilton and demonstrate:

• A passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Exceptional administration and organizational capabilities.
• Intermediate computer proficiency.

Preferred Qualifications:
If you have previous experience in a reservations environment or hold a tertiary qualification, that would be advantageous.

Working with Hilton means being part of the leading global hospitality company, dedicated to creating exceptional guest experiences. If you're excited to contribute to our mission, we want to hear from you!