Reservations Agent📣 Job Ad

About the Job:
As a Reservations Specialist at Fairmont Hotels & Resorts, you will consistently offer exceptional, friendly, and engaging service. Your main responsibilities will include:

• Ensuring the best selection for the guest while maximizing revenue through up-selling.
• Updating reservations to ensure a flawless check-in and check-out process.
• Answering telephone and email inquiries in a timely manner.
• Assisting guests regarding hotel facilities in an informative way.
• Taking ownership of guest requests and ensuring follow-up according to hotel standards.
• Recommending property facilities and assisting guests with information and special requests.

Qualifications:
To be successful in this role, you should be computer literate in Microsoft Windows applications and possess:

• The ability to work cohesively with a team.
• A guest-focused personality, with prior experience being an asset.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English.
• Preferably prior experience working with Opera or a related system.

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.

Join Hilton as a Cluster Reservations Agent!

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton Hotels, providing excellent service that influences guests' decisions to stay at our properties. Your responsibilities will include:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to generate future leads.
• Identifying potential sales leads.
• Ensuring all reservations are completed accurately and meet guests' expectations.
• Providing prompt and efficient service while upholding Hilton’s brand standards.

What We Are Looking For:
We seek candidates who embody the values of Hilton and demonstrate:

• A passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Exceptional administration and organizational capabilities.
• Intermediate computer proficiency.

Preferred Qualifications:
If you have previous experience in a reservations environment or hold a tertiary qualification, that would be advantageous.

Working with Hilton means being part of the leading global hospitality company, dedicated to creating exceptional guest experiences. If you're excited to contribute to our mission, we want to hear from you!