Senior Supervisor Housekeeper📣 Job Ad

About the Role

Marriott International is seeking a Senior Supervisor Housekeeper to join its team in Makkah, Saudi Arabia. This full-time, non-management position contributes to the hotel's hospitality standards by ensuring the cleanliness and condition of guest rooms and public areas, while also supporting the Housekeeping management team. The role upholds the brand's commitment to providing a welcoming and comfortable environment for guests.

Key Responsibilities

• Enter the status of cleaned rooms into the system.
• Complete checklists to report the cleanliness and condition of assigned areas.
• Accurately and efficiently complete all required Housekeeping paperwork.
• Identify room assignments and determine the necessary cleaning type for each room.
• Inspect guest rooms after cleaning to ensure quality standards are met.
• Respond promptly and professionally to requests from guests and other hotel departments.
• Enter guest rooms following established procedures to ensure vacancy before entry.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Properly store flammable materials and other cleaning supplies.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Visually verify and interpret written documents.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience in housekeeping or a similar role is required.
• No prior supervisory experience is required for this role.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping procedures and standards.
• Strong guest service orientation and ability to anticipate guest needs.
• Effective teamwork and collaboration skills.
• Excellent problem-solving abilities to address issues promptly.
• Clear and professional communication skills, both verbal and written.
• Demonstrated leadership potential and ability to motivate others.
• Experience or aptitude for training and developing team members.
• Skills in scheduling and coordinating tasks.
• Aptitude for hiring and employee selection processes.
• Ability to conduct employee evaluations and provide feedback.
• Knowledge of safety procedures and adherence to protocols.
• Basic computer literacy for data entry and system navigation.

Work Environment and Details

This is a full-time, non-management position located in Umm Al Qura, Makkah, Saudi Arabia. Marriott International is an equal opportunity employer committed to diversity and inclusion, fostering an environment where everyone is welcomed and has access to opportunity. The company is committed to non-discrimination on any protected basis.