Agent Engineering Intern📣 Job Ad

About the Role

****, a KSA-based company with Silicon Valley experience, is expanding its suite of products in Voice AI and AI agents. The company is seeking a motivated Agent Engineering Intern to join its dynamic team. This role provides an opportunity to gain hands-on experience in modern AI, working closely with engineering, product, and client-facing teams. The position is ideal for individuals looking to contribute to a fast-paced start-up environment.

Role Overview

As an Agent Engineering Intern, you will be instrumental in designing, building, and deploying AI agents to address real-world challenges. You will support Proof of Concept (POC) development, manage the end-to-end delivery of agent implementations, and engage directly with clients. This internship offers a practical learning experience in a growing technology sector.

Key Responsibilities

• Support the development of Proof of Concepts (POCs) for new client use cases, managing the process from initial scoping through to demo-ready delivery.
• Design and build AI agents utilizing the company's proprietary platform, translating client requirements into functional agent workflows.
• Take ownership of the end-to-end delivery of agent implementations, ensuring accountability for timelines, quality, and project outcomes.
• Interface directly with clients to gather detailed requirements, present project progress, address inquiries, and manage expectations.
• Evaluate recorded interactions between AI agents and customers for accuracy, appropriate tone, compliance adherence, and overall customer experience.
• Score conversations against a defined quality rubric and document findings within the quality assurance (QA) tracking system.
• Identify and flag agent errors, instances of hallucination, missed customer cues, and policy or compliance issues for the engineering team.
• Analyze call data to identify recurring patterns and trends, including common failure modes, frequent customer questions, and opportunities for optimization.
• Partner with the Operations team to provide feedback that informs agent training, prompt updates, and product enhancements.
• Assist in refining and evolving the QA rubric and scoring guidelines.
• Contribute to weekly quality reports, summarizing key performance metrics, significant issues, and recommended improvements.
• Review chat or text-based agent transcripts in addition to voice calls.

Qualifications and Requirements

• Currently in your final semester or a recent university graduate in Computer Science, Engineering, or a related field.
• Demonstrated interest in software quality assurance, testing, and AI technologies.
• Possess a foundational understanding of software testing concepts and methodologies.
• Familiarity with testing tools or programming languages is considered a plus.
• Strong attention to detail and problem-solving capabilities.
• Excellent communication and analytical abilities.
• Eagerness to learn and adapt within a fast-paced environment.
• Fluency in both spoken and written Arabic and English.
• Must be based in Riyadh.

Skills

• AI agents
• Software quality assurance
• Testing
• AI technologies
• Software testing concepts
• Software testing methodologies
• Attention to detail
• Problem-solving
• Communication
• Analytical abilities

Work Environment and Location

This is a full-time internship opportunity based in Riyadh, Saudi Arabia. The role involves working within a growing start-up environment, collaborating with cross-functional teams to deliver AI agent solutions.