Assistant Branch Manger📣 Job Ad
in Rotana Hotels
21 days ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
Join the Team at Rotana Hotels!
As an Assistant Manager - Guest Service, you will play a crucial role in ensuring outstanding customer experiences. We are seeking a dedicated individual to assist in managing all guest service operations to achieve high levels of satisfaction.
Job Responsibilities:
Candidate Requirements:
Skills:
As an Assistant Manager - Guest Service, you will play a crucial role in ensuring outstanding customer experiences. We are seeking a dedicated individual to assist in managing all guest service operations to achieve high levels of satisfaction.
Job Responsibilities:
- Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
- Handle guest inquiries, concerns, and complaints professionally and efficiently.
- Monitor guest satisfaction levels and implement strategies to enhance service quality.
- Collaborate with other departments to coordinate guest requests and resolve issues.
- Assist in developing and implementing guest service policies and procedures.
- Conduct regular staff meetings and trainings to uphold high service standards.
- Analyze guest feedback and data for continuous improvement.
Candidate Requirements:
- Proven experience in hospitality or customer service roles.
- Strong leadership and communication skills.
- Ability to perform under pressure and manage stressful situations calmly.
- Excellent problem-solving skills and a customer-focused mindset.
- Knowledge of hotel operations and best practices in guest services.
- Bachelor's degree in Hospitality Management or related field is preferred.
Skills:
- Excellent communication and interpersonal abilities.
- Strong leadership and supervisory skills.
- Exceptional customer service skills.
- Problem-solving and decision-making capabilities.
- Proficiency in conflict resolution.
- Attention to detail and organizational skills.
- Knowledge of hospitality industry practices and trends.
Requirements
- Requires 2-5 Years experience
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