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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join the Team at Rotana Hotels!
As an Assistant Manager - Guest Service, you will play a crucial role in ensuring outstanding customer experiences. We are seeking a dedicated individual to assist in managing all guest service operations to achieve high levels of satisfaction.

Job Responsibilities:
  • Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
  • Handle guest inquiries, concerns, and complaints professionally and efficiently.
  • Monitor guest satisfaction levels and implement strategies to enhance service quality.
  • Collaborate with other departments to coordinate guest requests and resolve issues.
  • Assist in developing and implementing guest service policies and procedures.
  • Conduct regular staff meetings and trainings to uphold high service standards.
  • Analyze guest feedback and data for continuous improvement.

Candidate Requirements:
  • Proven experience in hospitality or customer service roles.
  • Strong leadership and communication skills.
  • Ability to perform under pressure and manage stressful situations calmly.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Knowledge of hotel operations and best practices in guest services.
  • Bachelor's degree in Hospitality Management or related field is preferred.

Skills:
  • Excellent communication and interpersonal abilities.
  • Strong leadership and supervisory skills.
  • Exceptional customer service skills.
  • Problem-solving and decision-making capabilities.
  • Proficiency in conflict resolution.
  • Attention to detail and organizational skills.
  • Knowledge of hospitality industry practices and trends.

Requirements

  • Requires 2-5 Years experience

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