Associate Director - City Technology PMO & Demand Management (DEL 3)📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Qiddiya is seeking an experienced Associate Director to lead the City Technology Project Management Office (PMO) and Demand Management. This role is responsible for ensuring portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within Qiddiya City Technology. The PMO serves as a central control tower, ensuring technology programs and vendor deliverables are managed in a controlled, auditable manner, meeting governance requirements for readiness, documentation, cybersecurity gating, and smooth transition into technology support.
Reporting to the Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO, this position will oversee PMO Managers, Project Governance Leads, and Reporting & Controls Analysts. The scope is exclusively within City Technology, encompassing domains such as City Business Applications, City Platforms (integration/IoT/data), City OT & Smart Systems technology, City Physical Security technology, and City ICT infrastructure and data centers, including City IT/OT Security.
Key Responsibilities
- Implement and maintain a robust Delivery & Handover Governance Framework for City Technology programs, including standardized reporting templates and cadence, stage-gate criteria, RAID log standards, dependency tracking rules, and baseline control requirements for scope, schedule, and cost.
- Ensure all delivery teams and vendors adhere to established governance controls throughout project lifecycles.
- Maintain an integrated view of City Technology delivery progress across all towers and suppliers, tracking delivery milestones, critical path items, and cross-tower dependencies.
- Proactively identify schedule slippage, scope creep, and delivery risks, escalating them through appropriate governance forums.
- Govern and enforce delivery stage gates, ensuring readiness for design completion, successful testing and commissioning, comprehensive documentation and as-built readiness, and evidence of operational readiness for transition into technology support.
- Oversee RAID (Risk, Issues, and Dependency) governance standards across all City Technology delivery programs, ensuring RAID logs are complete, current, and actionable.
- Facilitate dependency reviews and cross-tower issue resolution sessions, escalating unresolved risks and issues to appropriate governance levels.
- Produce standardized delivery reporting packs, including schedule health (RAG status), delivery risk exposure, dependency hotspots, milestone achievement, vendor delivery performance indicators, and readiness risks for transition to technology support, ensuring all reporting is auditable and consistent.
- Provide non-commercial governance support to vendors, ensuring compliance with City Technology Delivery & Handover Governance requirements, including reporting cadence, evidence packs, stage-gate readiness, and documentation standards.
- Deliver performance evidence to the Commercials/Vendor Management function for contract governance and to City Technology leadership for escalation purposes.
- Ensure delivery programs align with corporate technology governance processes, City Technology governance and architecture standards, design authority requirements (IT/OT/physical security/platforms/data), and cybersecurity gating requirements, tracking and reporting exceptions and waivers.
- Define clear acceptance criteria for the transition of technology solutions from Project to Operations.
- Ensure all necessary support documentation, runbooks, monitoring configurations, SLAs, and vendor contracts are in place prior to operational handover.
- Validate security hardening and compliance sign-offs, coordinate Change Advisory Board (CAB) approvals and go-live governance, and confirm the completion of training and knowledge transfer.
- Track the total technology investment portfolio, including CAPEX and transformation OPEX, aligning with Finance for forecasting accuracy, monitoring cost variance and earned value performance, and maintaining a benefits realization tracking framework.
- Engage with Directors across all City Technology towers, interface with Corporate PMO and Enterprise Architecture, present executive updates to the Technology Steering Committee, and coordinate with Procurement and Legal for contract governance alignment.
Qualifications and Requirements
- A minimum of 15 years of experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance, PMO, or program controls roles.
- Proven experience in complex multi-domain environments, ideally encompassing IT + OT programs, infrastructure and data centers, physical security technology delivery, and smart city platforms and integration.
- Strong knowledge of stage-gate Delivery & Handover Governance, RAID management, dependency management, and the creation of reporting and executive governance packs.
- Demonstrated strong stakeholder management and escalation skills.
- A Bachelor's degree in Engineering, IT, Computer Science, or a related field; a Master's degree is preferred.
- Experience managing IT + OT delivery environments is preferred.
- Significant experience in governance-heavy or giga-project environments is essential.
- PMP or equivalent certification is required.
- Agile/Scrum or SAFe certification is preferred.
- ITIL knowledge is required.
- Strong financial governance and executive reporting capabilities are necessary.
Required Skills
- Portfolio Governance
- Delivery Assurance
- Demand Intake
- Stage-Gate Control
- Operational Readiness
- ITSM Standards
- RAID Management
- Dependency Management
- Reporting
- Executive Governance Packs
- Stakeholder Management
- Escalation Skills
- PMP
- Agile/Scrum
- SAFe
- ITIL
- Financial Governance
- Executive Reporting
- ICT Infrastructure
- Smart City Technology
- Physical Security Technology
- IT + OT Programs
- Data Centers
- Cybersecurity
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the Qiddiya organization.
Requirements
- Requires +10 Years experience
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