Boutique Manager - CHANEL📣 Job Ad

About the Role

CHANEL continues its pursuit of excellence in a demanding and constantly evolving work environment. Etoile Group is looking for a specialized and experienced Boutique Manager to manage the CHANEL boutique in Riyadh, Saudi Arabia. As an ambassador for the brand and a guarantor of excellence, you will be responsible for driving business growth, leading the team, fostering customer loyalty, ensuring compliance with the brand's business strategy, and enhancing the brand's image.

Key Tasks and Responsibilities

• Manage the boutique team, including recruitment, leadership, training, and performance evaluation.
• Oversee the organization and efficiency of the team, monitor individual and collective goals, encourage teamwork, and promote knowledge and experience sharing.
• Lead and coordinate all boutique activities in line with the brand's strategy and objectives.
• Ensure a clear understanding and effective implementation of the business strategy within the boutique.
• Control, monitor, share, and report on business and financial performance indicators and budget related to boutique performance.
• Develop and coordinate sales efforts to achieve business objectives in line with the budget and defined business plans.
• Analyze sales data to identify best-selling and worst-selling products, and implement appropriate corrective actions.
• Ensure consistency of the product assortment within the boutique.
• Purchase new collections for the boutique in accordance with brand guidelines and the allocated budget (OTB).
• Take full responsibility for the customer experience, ensuring excellence in customer service in line with brand standards and creating a unique experience for each customer.
• Support the sales team on the shop floor.
• Strongly encourage teams to manage, utilize, and develop the customer database.
• Ensure the retail space is maintained in excellent condition and strict adherence to Visual Merchandising guidelines.
• Effectively manage inventory and implement control procedures to forecast and minimize discrepancies.
• Ensure proper implementation of the boutique charter and all boutique procedures, including cash handling, inventory management, staff affairs, and security.
• Represent the boutique internally and externally, participating in promotional activities and internal projects.

Qualifications and Requirements

• Postgraduate degree required.
• A minimum of 4 years of boutique management experience is essential.
• Strong knowledge of the luxury goods industry with a fashion sense that aligns with the CHANEL brand.
• A genuine passion for fashion, including design, materials, and fabrics.
• Excellent interpersonal, communication, and organizational skills.
• A strong analytical approach is crucial for success in this role.

Required Skills

• Team Management
• Business Development
• Customer Loyalty
• Sales Strategy
• Financial Reporting
• Budget Management
• Sales Analysis
• Purchasing
• Product Assortment
• Customer Experience
• Customer Service Excellence
• Customer Database Management
• Visual Merchandising
• Inventory Management
• Boutique Operations
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Analytical Approach

Work Environment and Location

This position is for a CHANEL Boutique Manager at Etoile Group in Riyadh, Saudi Arabia. This is a full-time role.