Call Center Agent

Join Our Team as a Call Center Specialist
At NOYA Clinics, we pride ourselves on delivering exceptional personal care services that enhance the natural beauty of our clients. As a Call Center Specialist, you will play a vital role in ensuring our clients receive the highest level of customer service.

Key Responsibilities:

• Handle incoming and outgoing calls, emails, and chats professionally.
• Respond to customer inquiries and resolve issues promptly.
• Record, update, and maintain customer information in the system.
• Escalate complex cases to the appropriate department when necessary.
• Follow communication scripts, policies, and procedures.
• Meet performance targets in response time and customer satisfaction.
• Maintain confidentiality of customer information and adhere to company standards.
• Provide feedback and suggest improvements to enhance service quality.

Qualifications & Skills:

• Diploma or Bachelor’s degree (preferred).
• Previous experience in a call center or customer service role is advantageous.
• Excellent communication skills in English, both spoken and written.
• Strong problem-solving and interpersonal skills.
• Ability to work under pressure and handle difficult situations.
• Basic computer skills and familiarity with CRM systems.
• Team player with a customer-focused attitude.

Working Conditions:

• Ability to work shifts if required.
• Office-based or contact center environment.

Customer service

A customer service representative (call center) is required to work with us, where they will respond to customer inquiries and solve their problems with high efficiency. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and scheduling appointments. Responsibilities include: receiving phone calls, recording customer requests and scheduling appointments in the system, following up on complaints until resolved, and providing basic technical support to customers.