Concierge (Saudi Only)📣 Job Ad
in Mövenpick Hotels & Resorts
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Mövenpick Hotels & Resorts is seeking a dedicated Concierge to join the team at Mövenpick Hotel & Residences Riyadh. This role is integral to serving as a hotel ambassador, ensuring guests receive exceptional assistance and that their needs are met with professionalism and efficiency. The Concierge will be a primary point of contact for guests seeking information and services, contributing to the overall guest experience.
Key Responsibilities
- Maintain comprehensive knowledge of hotel facilities, current activities, promotions, and events to provide accurate information to guests.
- Assist guests with a wide range of requests, aiming to fulfill diverse and challenging needs.
- Coordinate and fulfill guest requirements by managing a network of service providers.
- Ensure availability of printed materials such as brochures for local attractions, sister hotels, restaurants, and city maps.
- Facilitate guest requests for dining, entertainment, recreation, tours, transportation, florists, doctors, dentists, and childcare.
- Respond to all guest queries with a helpful attitude.
- Develop and maintain guest preference records and guest history to personalize stays.
- Follow up on all concierge endorsements to ensure their timely and complete resolution.
- Manage the handling, delivery, retrieval, and storage of guest luggage, messages, and parcels.
- Demonstrate transparency and responsibility in all financial matters.
- Uphold integrity and trustworthiness within the team.
- Promote and adhere to a safe work environment.
- Champion a work environment that is service-driven and results-driven.
- Strictly follow all departmental Standard Operating Procedures (SOPs), including all safety policies.
Qualifications and Requirements
- Must be a Saudi national.
Required Skills
- Exceptional guest assistance and information provision capabilities.
- Proficiency in service coordination and managing diverse guest requests.
- Strong record-keeping and organizational skills.
- Experience or aptitude for luggage handling.
- Demonstrated financial responsibility and accountability.
- High levels of integrity and trustworthiness.
- Commitment to promoting safety in the workplace.
- A strong service orientation and a results-driven approach.
- Ability to adhere to Standard Operating Procedures (SOPs).
Work Environment and Experience
This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience looking to build a career in the hospitality industry.
Requirements
- For Saudis Only
- No experience required
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