Customer Services Manager📣 Job Ad

Join Our Team as a Customer Service Manager - Order Fulfillment!
At Beckman Coulter Diagnostics, a part of Danaher Corporation, we're looking for a talented Customer Service Manager to oversee our Customer Service Department and support the commercial growth in the Saudi market. This position offers a unique opportunity to lead a high-performance team and drive service quality for our customers.

Key Responsibilities:

• Oversee daily Customer Service operations to ensure optimal performance and service quality.
• Lead, coach, and mentor Customer Service Associates to foster a collaborative work environment.
• Continuously improve departmental processes for enhanced efficiency and compliance.
• Implement Daily Management tools and collaborate with cross-functional teams to support business growth.
• Ensure timely and accurate order processing, invoicing, and customer communication.
• Conduct customer site visits to understand operational needs and order management.
• Ensure adherence to export control regulations and monitor credit status.

Qualifications:

• Bachelor’s degree in Business Administration or related field.
• 5–10 years of experience in customer service or supply chain management.
• 3–5 years of proven leadership experience.
• Strong knowledge of order-to-cash processes and proficiency in ERP systems.

Preferred Skills:

• Experience in Healthcare or Diagnostics industries.
• Continuous improvement methodologies background.
• Strong communication skills in English and Arabic.

Join our winning team today and make an impact in the science and technology sectors!

We are looking for a Customer Service Supervisor to join our team, to oversee all customer service channels and ensure the delivery of a seamless and distinguished experience for customers.

🔹 Tasks and Responsibilities:

• Supervising the customer service team and ensuring compliance with quality standards.

• Following up on customer inquiries and complaints and resolving them promptly and professionally.

• Training and developing the team to enhance communication and problem-solving skills.

• Preparing and analyzing regular reports on team performance and customer satisfaction levels.

• Coordinating with other departments to ensure a comprehensive experience for customers and improve processes.

• Proposing initiatives to improve customer experience and elevate service levels.

🔹 Required Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.

• At least 3 years of experience in customer service, preferably in the restaurant or hospitality sector.

• Supervisory experience of no less than one year.

• Fluency in English

• 🔹 Required Skills:

• • Strong verbal and written communication skills.

  • Ability to solve problems and make decisions quickly and effectively.

  • Leadership skills and team management.

  • Proficiency in using Customer Relationship Management systems and data analysis.

  • High organization and ability to work under pressure.

Join Audiom as a Graphic Designer!
At Audiom, we specialize in providing innovative audio solutions aimed at resonating ideas with a global audience. We seek a talented Graphic Designer to enhance our creative team and elevate our branding initiatives.

Role Responsibilities:

• Design high-quality visual content for digital and print mediums, including social media, campaigns, branding materials, and promotional assets.
• Develop creative concepts that align with Audiom’s brand identity and direction.
• Collaborate closely with Creative and Production teams to translate audio concepts into compelling visuals.
• Create artwork for music releases including covers, thumbnails, and playlists across various platforms.
• Design motion graphics or simple animations for social media and video content.
• Ensure consistency across all visual outputs in alignment with brand guidelines.
• Stay updated with design trends.
• Manage multiple projects simultaneously while meeting tight deadlines.
• Prepare final files for production, publishing, or digital distribution.
• Adapt designs based on feedback from internal teams.
• Support campaigns, launches, and events with creative visual assets.
• Maintain organized design files and assets for easy access and reuse.

Qualifications:

• Strong knowledge of Graphic Design tools and software.
• Strong understanding and implementation of Typography principles.
• High attention to detail and creativity in producing top-quality designs.
• Able to work collaboratively in a team-oriented environment.
• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
• Knowledge of audio production or media-related design work is a plus.