Customer Services Manager📣 Job Ad

Job Objective:
Lead and manage the customer service department to ensure an exceptional customer experience while enhancing customer satisfaction and retention in alignment with organizational goals.

Responsibilities:

• Direct supervision of the customer service team and organizing work schedules.
• Develop and continuously improve customer service policies and procedures.
• Monitor key performance indicators (KPIs) and measure customer satisfaction levels.
• Handle complaints and escalations professionally and promptly.
• Train and develop the team to enhance their competencies.
• Prepare regular reports for senior management.
• Coordinate with other departments to ensure a seamless customer experience.
• Propose innovative solutions to improve service and increase loyalty.

Qualifications and Requirements:

• Bachelor's degree in Business Administration or a related field.
• Experience of 3-5 years in customer service, including supervisory experience.
• Strong leadership and organizational skills.
• Excellent communication skills in Arabic and English.
• Ability to handle work pressure and make decisions.
• Proficient in using CRM systems and computer applications.

Personal Skills:

• Fluency and good presentation skills.
• Quick problem-solving abilities.
• Proactive attitude.
• Attention to detail.

About Beckman Coulter Diagnostics:
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world. As a division of Danaher, we are committed to helping our customers solve complex challenges and improve quality of life worldwide.

Role and Responsibilities:
The role of Customer Service Manager is pivotal in managing the Customer Service Department activities and supporting the commercial growth of the Saudi market. Key responsibilities include:

• Overseeing daily Customer Service operations ensuring optimal performance, efficiency, and service quality.
• Leading, coaching, and mentoring Customer Service Associates in a collaborative environment.
• Reviewing, mapping, and improving departmental processes.
• Collaborating with Commercial, Operations, Planning, and Logistics teams.
• Managing purchase orders and invoicing.
• Conducting customer site visits to better understand operational needs.
• Ensuring compliance with company policies and regulations.

Qualifications and Education Requirements:
The ideal candidate will possess:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.
• Minimum of 5–10 years of experience in customer service or order management.
• Strong leadership experience.
• Proficiency in ERP and CRM systems, preferable knowledge of SAP or Oracle.

Preferred Skills:

• Experience in Healthcare or Medical Devices industries.
• Continuous improvement methodologies experience.
• Strong analytical, organizational, and communication skills.

Join our winning team today and be part of an organization that is dedicated to reshaping healthcare through innovative solutions.

We are looking for a Customer Service Supervisor to join our team, to oversee all customer service channels and ensure the delivery of a seamless and distinguished experience for customers.

🔹 Tasks and Responsibilities:

• Supervising the customer service team and ensuring compliance with quality standards.

• Following up on customer inquiries and complaints and resolving them promptly and professionally.

• Training and developing the team to enhance communication and problem-solving skills.

• Preparing and analyzing regular reports on team performance and customer satisfaction levels.

• Coordinating with other departments to ensure a comprehensive experience for customers and improve processes.

• Proposing initiatives to improve customer experience and elevate service levels.

🔹 Required Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.

• At least 3 years of experience in customer service, preferably in the restaurant or hospitality sector.

• Supervisory experience of no less than one year.

• Fluency in English

• 🔹 Required Skills:

• • Strong verbal and written communication skills.

  • Ability to solve problems and make decisions quickly and effectively.

  • Leadership skills and team management.

  • Proficiency in using Customer Relationship Management systems and data analysis.

  • High organization and ability to work under pressure.