Delivery Head📣 Job Ad

About the Delivery Head Role

HCLTech is seeking a strategic Delivery Head to oversee end-to-end service delivery for key customer accounts within the Kingdom of Saudi Arabia. This role is critical for revenue realization, customer satisfaction, delivery excellence, business expansion, people leadership, and operational governance. The Delivery Head will act as the primary delivery executive for clients, ensuring contractual commitments are met while driving account growth and fostering strong client relationships. This is a full-time position based in Riyadh, Saudi Arabia.

Key Responsibilities

• Lead and govern multiple programs, projects, and managed services engagements across assigned customer accounts, aligning with strategic objectives.
• Ensure delivery commitments are met across scope, schedule, cost, quality, and customer expectations.
• Establish and maintain robust delivery governance mechanisms, including program reviews, risk management, and performance tracking.
• Drive operational excellence through planning, resource utilization, and delivery predictability enhancement.
• Ensure adherence to all contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs).
• Achieve revenue, margin, utilization, and profitability targets for the assigned customer portfolio.
• Support business development initiatives through proposal reviews, solution validation, and bid defense presentations.
• Collaborate with Sales and Account Management teams to identify and pursue new growth opportunities within existing accounts.
• Drive account mining and contribute to new business acquisition.
• Ensure accurate financial forecasting, timely revenue realization, and sound financial governance.
• Build and maintain strong executive-level relationships with key customer stakeholders.
• Serve as the primary trusted advisor and escalation point for all delivery-related matters.
• Drive initiatives to enhance customer satisfaction, retention, and referencability.
• Conduct governance meetings, business reviews, and strategic planning sessions with customers.
• Maintain high levels of customer engagement through proactive and transparent communication.
• Partner with HR and recruitment teams to build and scale delivery capabilities.
• Ensure timely staffing and efficient resource fulfillment for all customer engagements.
• Mentor, coach, and develop delivery managers, project managers, and technical teams.
• Cultivate a high-performance culture focused on accountability, collaboration, innovation, and customer success.
• Lead employee engagement, capability development, and retention initiatives within delivery teams.
• Champion organizational quality initiatives and drive process improvements.
• Ensure compliance with organizational standards, customer requirements, and regulatory obligations.
• Promote and implement best practices in project management, service delivery, risk management, and quality assurance.
• Drive the adoption of established delivery frameworks and governance models.

Qualifications and Experience

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• A minimum of 16 years of progressive experience in IT Services, IT Consulting, or IT Outsourcing organizations.
• At least 5 years of dedicated leadership experience managing large-scale delivery portfolios and complex customer relationships.
• Proven experience managing delivery operations specifically for customers within the Kingdom of Saudi Arabia.
• Strong understanding of application services, digital transformation, cloud technologies, managed services, and emerging technologies.
• Demonstrated experience supporting bids, proposals, contract reviews, and delivering customer presentations.

Required Skills and Competencies

• Delivery Governance
• Program Management
• Project Management
• Managed Services
• Risk Management
• Resource Optimization
• Service Level Agreements (SLAs)
• Key Performance Indicators (KPIs)
• Revenue Realization
• Financial Governance
• Business Development
• Account Management
• Customer Relationship Management
• Customer Satisfaction
• People Leadership
• Talent Management
• Process Improvement
• Compliance
• Application Services
• Digital Transformation
• Cloud Technologies
• Emerging Technologies
• Bids and Proposals Management
• Contract Reviews
• Customer Presentations
• Commercial Acumen
• Negotiation Skills
• Stakeholder Management

Work Location and Environment

This full-time position is based in Riyadh, Saudi Arabia. The preferred candidate profile includes being currently based in KSA and working with an India-headquartered IT Services or IT Outsourcing provider, with demonstrated experience managing KSA-based customers and large strategic accounts. A strong technical foundation with career progression from hands-on technical roles into delivery leadership is advantageous. Excellent technology acumen is required to engage effectively with both business and technical stakeholders. A strong commercial understanding of IT services delivery, contracts, and account profitability is essential, alongside exceptional communication, presentation, negotiation, and stakeholder management skills.