About the Role
SAP is seeking a highly experienced and visionary (Chief) Product Expert AI for the KSA region, based in Riyadh. This role is part of the Forward Deployed Engineering team, focused on proving and deploying AI at scale within complex enterprise environments. The position involves shaping the future of AI integration with SAP's ERP systems, moving from theoretical concepts to practical, impactful solutions. This opportunity is suited for individuals who thrive in a fast-paced environment, possess a blend of technical depth and business acumen, and are driven to build industry-defining AI products.
At SAP, the company fosters a culture of continuous learning, well-being, and belonging, empowering employees to contribute their best. This role offers autonomy in making significant architectural decisions and leverages the resources of a global leader to drive innovation. The position directly influences how AI addresses critical business challenges for SAP's enterprise customers, particularly within the Retail and Manufacturing sectors.
Key Responsibilities
- Design and architect various LLM architectures, including RAG, MCP, and hybrid models.
- Select appropriate ML algorithms based on specific business problems.
- Prototype AI solutions, demonstrating a strong understanding of data vectorization and feature design.
- Collaborate with SAP's external customers, specifically in Retail and Manufacturing, to conduct workshops and define AI use cases.
- Develop Product Requirements Documents (PRDs) to clearly communicate needs to engineering teams.
- Leverage AI to address pressing business challenges for enterprise customers.
- Utilize AI Studios to rapidly create prototype solutions for both neural networks and Agentic AI use cases.
- Partner with leadership, customers, and prospects to identify opportunities for AI to deliver value at scale across multiple SAP customers, building end-to-end AI-driven processes.
- Define and track key business metrics to demonstrate the impact of AI solutions.
- Collaborate with engineering, development, UX designers, and Go-To-Market teams to accelerate product delivery.
- Develop customer-facing multi-modal Generative AI demos tailored to specific use cases, documenting scripts and setup environments for partners and solution architects.
- Conduct hands-on market research to validate requirements and ensure the development of solutions that meet real customer needs and market opportunities.
- Document knowledge and guide others through targeted training for partners, Solution Architects, and internal stakeholders, writing blogs, and problem-solving with customers.
Qualifications and Requirements
- 10+ years of product management expertise with a proven track record of shipping products.
- 3+ years of hands-on experience building and scaling generative AI models.
- Experience in building conversational tools and chatbots.
- Experience working directly with customers and building strong, long-term relationships.
- Strong time-management and organization skills to coordinate multiple initiatives, priorities, and implementations of new technology and products within complex projects.
- Strong analytical and problem-solving skills.
- Experience successfully partnering with Data Science teams.
- A passion for direct customer engagement, from requirements gathering to delivering demos and providing sales support.
- Experience working with and guiding product and engineering teams distributed globally.
- Fluent professional proficiency in English (both written and spoken) is mandatory.
- Proficiency in Arabic is a plus.
Required Skills
- LLM architecture design (RAG, MCP, hybrid models)
- Machine Learning algorithms
- AI solution prototyping
- Data vectorization and feature design
- AI use case definition
- Product Requirements Documents (PRDs)
- AI Studios
- Neural networks
- Agentic AI
- Generative AI
- Multi-modal Generative AI demo development
- Market research
- Product Management
- Generative AI model development
- Conversational tools and chatbots
- Time management and organization
- Analytical and problem-solving skills
- Collaboration with Data Science teams
- Customer engagement
- Working with product and engineering teams
- Understanding of ERP systems
Work Environment and Details
This is a full-time, regular position based in Riyadh, Saudi Arabia. The role is classified as Professional Career Status. Expected travel for this position is between 0% and 10%.