IT Support Technician

Join Our Team as an IT Support Technician!
Widen the Net, a prominent staffing and recruiting firm, is seeking an IT Support Technician to join our client's growing Riyadh office, part of a leading global social media platform with over 6500 employees worldwide.

About the Job:
As an IT Support Technician, you will play a crucial role in managing IT services delivery on-site. Your responsibilities will include:

• Troubleshooting and managing Windows OS, Mac OS, and Linux OS environments.
• Handling IT network issues, Active Directory (AD), Office 365, and digital workspace technologies such as Okta, Atlassian, and Google Workspace.
• Addressing tickets backlog, analyzing issues, and following up with end users. Escalating technical issues and providing solutions.
• Building relationships with third-party software and hardware vendors.
• Documentation of processes and solutions.

Requirements:
To succeed in this role, you should have:

• A minimum of 2 years' experience in IT support or service desk roles.
• Proficiency in troubleshooting Mac OS and Windows operating systems.
• Experience with MDM tools like JAMF or Intune.
• Familiarity with Google Workspace, Okta, and Atlassian is a significant advantage.
• Excellent client-facing skills and problem-solving abilities.
• Fluency in English.

This is a full-time position with a contract lasting initially 12 months (5 days a week, standard business hours) until the end of 2026, with the potential for annual extensions. The role offers a salary of up to 11,000 SAR per month, depending on experience, and includes work permit sponsorship.

We look forward to your application if you can start on the 4th of January!

Your Role: As an IT Onsite Technician at Hemmersbach, you will play a critical role in providing local and remote desktop support for our clients. You will get the opportunity to work with leading companies in the IT industry and be a part of a social purpose organization that contributes positively to the community.

Your Responsibilities:

• Providing day-to-day local/remote desktop support.
• Handling inbound calls and answering questions.
• Troubleshooting and documenting hardware, software, and application issues in a ticketing system.
• Coordinating repairs with vendors such as Hp, Dell, and Xerox.
• Replacing machines for users and troubleshooting LAN/Wi-Fi issues.
• Providing Smart Hands support for network and data center devices.
• Deploying and reinstalling machines using JAMF/Intune/SCCM.
• Setting up or relocating workstations.

Your Skills:

• Relevant IT experience.
• Strong relationship-building abilities.
• Excellent time management skills.
• Proficiency in English (minimum B2).
• Experience in operating systems, applications, and hardware installation/troubleshooting.
• Good communication skills for vendor coordination and escalations.