License Owner / Operator, Riyadh📣 Job Ad

About the Role

Riyadh Air, the new national airline headquartered in Saudi Arabia, is establishing itself as a digitally native airline aiming to transform the aviation industry and connect the Kingdom to over 100 destinations. We are seeking a Customer Platforms Product Manager to define and drive our customer experience strategy.

Role Overview

In this role, you will be responsible for defining and executing the product roadmap for Microsoft Dynamics 365 Customer Engagement (CE). This will support our commercial, loyalty, and customer service functions, ensuring a seamless and personalized guest experience across all touchpoints. You will define product requirements, oversee platform configurations and integrations, monitor performance using key performance indicators (KPIs) such as conversion rates and Net Promoter Score (NPS), and collaborate with cross-functional teams to deliver data-driven solutions that enhance customer lifecycle value.

Key Responsibilities

• Shape and drive the Microsoft Dynamics 365 Customer Engagement (CE) roadmap to support commercial, loyalty, and customer service objectives.
• Own the product roadmap, driving capabilities across sales, marketing, loyalty, and customer service to ensure a seamless and personalized guest experience.
• Define product requirements for customer-facing platforms and functionalities.
• Oversee the configuration and integration of the Dynamics 365 CE platform.
• Monitor and analyze platform performance using KPIs such as conversion rates, NPS, and adoption metrics.
• Collaborate with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value.
• Drive platform configuration and customization, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder.

Qualifications and Experience

• Degree qualified with a minimum of 7 years of experience in Microsoft Dynamics 365, preferably within the airline, travel, or loyalty-driven industries.
• Hands-on experience with Microsoft Dynamics 365 modules including Sales, Customer Service, Marketing, and Field Service.
• Strong understanding of integrations, data management, and customer journeys.
• Proven experience in defining product roadmaps, writing user stories, and specifying requirements.
• Experience working within Agile development environments.
• Strong experience managing product roadmaps and Agile delivery, including the creation of Product Requirement Documents (PRDs), user stories, and acceptance criteria.

Required Skills

• Microsoft Dynamics 365 Customer Engagement (CE)
• Microsoft Dynamics 365 Sales, Marketing, Customer Service, and Field Service modules
• Integrations and Data Management
• Customer Journeys
• Product Roadmaps
• User Stories and Requirements Definition
• Agile Methodologies
• Workflows and Business Process Flows
• Power Automate
• Copilot Studio
• AI Builder
• Analytical Skills
• Customer Focus
• Technical Aptitude

Work Location and Type

This is a full-time, onsite role based in Riyadh, Saudi Arabia. The position is offered on a fixed-term contract basis, with an experience requirement of 5-10 years.

About the Role

First Access Consulting is seeking a Sales Account Manager to join its team in Riyadh, Saudi Arabia. This full-time position is focused on driving business growth through the development and nurturing of relationships with key clients across the government, semi-government, and enterprise sectors. The role is instrumental in identifying new business opportunities, managing the sales cycle, and ensuring client satisfaction.

As a Sales Account Manager, you will present and promote technology solutions, collaborate with technical and delivery teams on proposals, and work towards achieving sales targets. This role requires a proactive individual with a strong interest in sales and an understanding of the technology landscape.

Key Responsibilities

• Develop and maintain strong, long-term relationships with government, semi-government, and enterprise clients.
• Proactively identify new business opportunities and build a robust sales pipeline to ensure continuous revenue growth.
• Present and promote technology solutions, tailoring them to meet specific customer requirements and business objectives.
• Manage the complete sales cycle, from initial prospecting and lead generation through to deal closure.
• Collaborate with technical and delivery teams to develop solutions and comprehensive proposals that address client needs.
• Conduct client meetings, deliver presentations, and negotiate terms and agreements.
• Maintain accurate sales forecasts and detailed account plans.
• Achieve assigned sales targets and objectives to contribute to the company's business growth.
• Ensure high levels of customer satisfaction and foster long-term account retention through service and support.

Qualifications and Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Engineering, Information Technology, or a closely related field.
• 2 to 5 years of relevant professional experience in sales, account management, business development, pre-sales, sales engineering, customer success, relationship management, or similar client-facing roles.
• Demonstrated experience within the ICT, Telecommunications, System Integration, Smart Cities, IoT, Cybersecurity, Cloud, Digital Transformation, or broader Technology Solutions sectors is highly preferred.
• Strong communication, presentation, and stakeholder management skills, with the ability to engage effectively at all levels.
• Ability to engage and build rapport with both technical and business decision-makers.
• Self-motivated with a passion for sales and driving business growth.
• Fluency in both Arabic and English is required.

Required Skills

• Sales
• Account Management
• Business Development
• Pre-Sales
• Sales Engineering
• Customer Success
• Relationship Management
• ICT
• Telecommunications
• System Integration
• Smart Cities
• IoT
• Cybersecurity
• Cloud Computing
• Digital Transformation
• Technology Solutions
• Communication Skills
• Presentation Skills
• Stakeholder Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with First Access Consulting.

About the Role

IBM Consulting focuses on building long-term client relationships through global collaboration. This role involves guiding leading companies through their hybrid cloud and AI transformations, leveraging strategic partnerships, IBM technology, and Red Hat. Curiosity, challenging the status quo, and developing innovative solutions are core to the culture, which emphasizes growth, empathy, and career development.

Role Overview: Solution Architect

As a Solution Architect specializing in Cognitive Computing, you will design and implement complex cognitive solutions across multiple platforms and software packages. This involves creating technical solution architectures for specific business challenges and leading the subsequent development, integration, and testing phases. A deep understanding of system engineering principles, cloud architectures, and probabilistic/stochastic systems is essential for engineering fully functional cognitive systems.

Key Responsibilities

• Design cognitive solutions by creating technical solution architectures for business problems, applying system engineering principles, cloud architectures, and probabilistic and stochastic systems.
• Lead the development, integration, and testing of cognitive solutions, ensuring the performance architecture and engineering of a fully functional cognitive system.
• Select complementary analytics components for developing solution blueprints, considering content formats, representations, data sources, content management systems, and interfaces.
• Develop comprehensive solution blueprints that map the full information path from source to knowledge base and from input to content processing within Cognitive Computing solutions.
• Engineer cognitive systems by applying system decomposition techniques and system synthesis using available cognitive technology, including the Watson technology suite.

Required Qualifications and Experience

• A deep understanding of system engineering principles, including experience with cloud architectures, probabilistic and stochastic systems, and system decomposition techniques for designing and implementing cognitive solutions.
• Proficiency in cognitive technology, with deep expertise in the Watson technology suite, enabling the selection of analytics components and development of solution blueprints.
• Experience with content management systems, including knowledge of content formats, representations, data sources, and interfaces for seamless integration and processing in Cognitive Computing solutions.
• Expertise in performance architecture and engineering of fully functional cognitive systems, focusing on scalability, reliability, and efficiency.
• Experience in leading the development, integration, and testing of complex cognitive solutions, guiding cross-functional teams.
• A Master's Degree is preferred.
• 5-10 years of relevant experience is required.

Technical Skills

• System Engineering Principles
• Cloud Architectures
• Probabilistic and Stochastic Systems
• Cognitive Technology
• Watson Technology Suite
• Content Management Systems
• Performance Architecture
• Solution Development Leadership
• Scalability, Reliability, and Efficiency
• Data Sources

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.