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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join our Vibrant Team as a Captain!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers. As a Captain, you will play a crucial role in providing professional and customer-focused service that ensures our guests have a memorable dining experience.

Key Responsibilities:
  • Perform all necessary tasks to service food & beverage according to hotel standards.
  • Acquire in-depth knowledge of the food & beverage menu to assist and advise guests.
  • Practice excellent customer relations and address complaints and queries satisfactorily.
  • Ensure the Outlet is set-up for service and supervise smooth operations.
  • Direct and supervise the service team to ensure duties are performed per standards.
  • Ensure all colleagues have received adequate training to perform their duties.
  • Organize, plan, and control supplies and maintain concise stock records to minimize wastage.
  • Utilize upselling techniques to enhance guest satisfaction and increase revenue.

Skills and Qualifications:
You should ideally have a diploma/degree in the hospitality field and a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is essential, and familiarity with Micros is desirable. Previous experiences in leadership or supervisory positions are advantageous.

Knowledge & Competencies:
The ideal candidate must be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. You should thrive under pressure in a fast-paced environment, work effectively within a multicultural team, and demonstrate the following competencies:
  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

Requirements

  • Requires 2-5 Years experience

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Join our Team as a Captain at Nova M Hotel!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will encompass the following key responsibilities:
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Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Handle and resolve customer complaints efficiently and effectively.

  • Provide accurate information about products, services, policies, and promotions.

  • Process orders, applications, forms, and requests.

  • Maintain customer records by updating account information in the system.

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • Follow up with customers to ensure their concerns are fully resolved.

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