Lounge Captain📣 Job Ad

Join our Team as a Captain at Nova M Hotel!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will encompass the following key responsibilities:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
• Acquire in-depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests.
• Practice good customer relations and satisfactorily attend to customer complaints and queries.
• Ensure the Outlet is set up for service and supervise for smooth operation.
• Direct and supervise the service team to ensure that all duties are performed as per standards.
• Ensure that all colleagues have received adequate training to perform their duties.
• Maintain concise record of all beverage stock and ensure proper organization, planning, and control of supplies.
• Actively use upselling techniques to exceed guest expectations and increase revenue.

Desired Qualifications:
Ideally, you should have a diploma/degree in the hospitality field, along with a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is required, and familiarity with Micros is desirable. Previous experience in minor leadership and supervisory roles is a definite advantage.

Key Competencies:
The ideal candidate will be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. You should excel under pressure in a fast-paced environment and be a great team player, thriving while working with a multicultural team and guests. Competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork