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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join our Team as a Captain at Nova M Hotel!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will encompass the following key responsibilities:
  • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
  • Acquire in-depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests.
  • Practice good customer relations and satisfactorily attend to customer complaints and queries.
  • Ensure the Outlet is set up for service and supervise for smooth operation.
  • Direct and supervise the service team to ensure that all duties are performed as per standards.
  • Ensure that all colleagues have received adequate training to perform their duties.
  • Maintain concise record of all beverage stock and ensure proper organization, planning, and control of supplies.
  • Actively use upselling techniques to exceed guest expectations and increase revenue.

Desired Qualifications:
Ideally, you should have a diploma/degree in the hospitality field, along with a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is required, and familiarity with Micros is desirable. Previous experience in minor leadership and supervisory roles is a definite advantage.

Key Competencies:
The ideal candidate will be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. You should excel under pressure in a fast-paced environment and be a great team player, thriving while working with a multicultural team and guests. Competencies include:
  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

Requirements

  • Requires 2-5 Years experience

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We are currently looking for dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers. As a Captain, you will play a crucial role in providing professional and customer-focused service that ensures our guests have a memorable dining experience.

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Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Handle and resolve customer complaints efficiently and effectively.

  • Provide accurate information about products, services, policies, and promotions.

  • Process orders, applications, forms, and requests.

  • Maintain customer records by updating account information in the system.

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • Follow up with customers to ensure their concerns are fully resolved.

  • Collect and report customer feedback to improve service quality.

  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

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  • Ability to remain calm and professional under pressure.

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