Mgr-Housekeeping📣 Job Ad

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh location. This management position is responsible for the daily operations of the Housekeeping department, with potential oversight of Recreation/Health Club and Laundry services. The role is essential in maintaining high standards of cleanliness and presentation across guest rooms, public spaces, and employee areas, directly impacting guest satisfaction and operational efficiency.

Key Responsibilities

• Oversee and manage daily shift operations for the Housekeeping department, ensuring adherence to all standards and procedures.
• Direct and collaborate with team members to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Prepare daily work assignments based on room cleaning priorities and anticipated check-outs.
• Manage inventory of housekeeping supplies to maintain adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's contribution to overall property financial goals, aiming to meet or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and completion.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment within the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active on all shifts and participate in ongoing recognition efforts.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time, on-site management role located in the Financial District of Riyadh, Saudi Arabia. The position is part of the Housekeeping & Laundry job category.

W Hotels is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis.