Night Manager📣 Job Ad

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Night Manager to oversee property operations during the overnight shift at its Riyadh location. This management position is responsible for ensuring high levels of hospitality and service are consistently delivered to guests during off-peak hours. The Night Manager serves as the property's Manager on Duty, representing management and actively resolving guest or property-related situations.

This role is integral to maintaining The Ritz-Carlton's "Gold Standards" and contributing to an environment where diverse backgrounds are valued. As part of Marriott International, the Night Manager will embody creativity, thoughtfulness, and compassion.

Key Responsibilities

• Serve as the property's Manager on Duty and direct all property operations during the overnight shift.
• Ensure the highest levels of hospitality and service are provided during the overnight shift.
• Represent property management in resolving guest or property-related situations.
• Personally assist in resolving issues and completing tasks to ensure guest satisfaction.
• Monitor and ensure compliance with all Guidelines to Operations.
• Ensure supervisors maintain adequate department supplies.
• Verify employee adherence to uniform and grooming standards.
• Ensure employees work in a safe environment.
• Manage all period-end inventories.
• Direct, monitor, and assist all overnight staff to ensure efficient operations.
• Ensure guest tracking scores and employee opinion survey goals are achieved.
• Review financial statements, sales and activity reports, and performance data to measure productivity and identify areas for cost reduction and program improvement.
• Assist in the response and resolution of all guest issues received directly or from Guest Relations.
• Support the accounts receivable clerk in managing invoices and ensuring they remain below 60 days due.
• Monitor the timely research and processing of all chargebacks and rebates.
• Administer plans and actions to minimize chargebacks and rebates.
• Ensure employees adhere to proper cash handling procedures and monitor overages/shortages.
• Manage employee hours effectively.
• Collaborate with the property's leadership team to identify and implement action plans to prevent the reoccurrence of guest issues.
• Promote participation in property safety-related programs.
• Monitor employee attendance and record absences/tardiness.
• Foster teamwork and promote high employee morale.
• Ensure employees are trained on specific job aspects and are aware of available resources for problem-solving.
• Keep employees informed regarding new operational procedures, standards, or programs.
• Ensure all employees have complete knowledge of emergency procedures.
• Facilitate constant communication between employees, supervisors, and management.
• Provide orientation for new employees and ensure necessary information is entered into the computer system.
• Assist supervisors in achieving their individual development goals.
• Encourage positive employee relations through events and recognition.
• Create incentives to promote better service and profitability for the property.
• Assist the operations manager in processing employee payroll weekly.
• Solicit employee feedback, maintain an "open door policy," and review employee satisfaction results to address concerns.
• Ensure property policies are administered fairly and consistently, including disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
• Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.

Qualifications and Requirements

• High school diploma or GED, plus 5 years of experience in guest services, front desk, housekeeping, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 3 years of experience in guest services, front desk, housekeeping, or a related professional area.

Required Skills

• Guest Services
• Front Desk Operations
• Housekeeping
• Hospitality Management
• Leadership
• Problem-Solving
• Teamwork
• Financial Statement Analysis
• Human Resources Management
• Employee Training
• Performance Appraisal

Work Location and Type

This full-time management position is located in the AlHada Area, Mekkah Road, Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

The Ritz-Carlton is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. Marriott International is dedicated to non-discrimination on any protected basis, including disability and veteran status.