Operations Manager📣 Job Ad

Position Overview
Do you love tech 💻, but have a passion for people too 🥰? As a Project/Operations Manager, you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. This role requires excellent organizational and leadership skills, as well as the ability to effectively communicate with team members and senior level stakeholders (both internal and external).

What You’ll Be Working On

• Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.
• Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures.
• Guide and actively participate in the implementation of the project through its various phases including requirements gathering, design, development, implementation, testing and production deployment.
• Coordinate project planning, execution, and delivery within specified timelines and budget constraints.
• Work with Director of Operations to manage and allocate resources effectively to ensure project goals are met.
• Conduct risk assessments and develop mitigation strategies to minimize project risks.
• Act as a liaison between internal teams, clients, and external vendors.
• Prepare and present regular progress reports and updates to stakeholders.
• Work with development and Quality Assurance teams to ensure quality software releases.
• Assist with system related documentation.
• Oversee and manage support related issues post project go live.
• Stay informed about industry trends and assess their impact on business operations.

What You Bring To The Role

• Bachelor's degree in business administration, management, Information Technology, or a related field; Master's degree preferred.
• Minimum of 8 years of experience in IT, operations management, project management, or a similar role, ideally in the ticketing industry.
• Excellent written and verbal English is mandatory.
• Proven track record of managing ticketing technology projects from initiation to completion.
• Strong leadership and interpersonal skills.
• Demonstrated ability to manage multiple projects simultaneously.
• Solid understanding of budgeting and resource allocation principles.
• Willingness to work holidays, nights, and weekends as needed.

Bonus Points If You Have

• Arabic speaker is a plus.
• Experience in the entertainment, sports, or events industry is a plus.
• PMP certification or equivalent project management certification is a plus.

Join NHC as a Development and Operations General Manager
As a pivotal member of our leadership team, you will govern the development, integration, and operations for Solutions products, ensuring secure and reliable delivery alongside continuous improvement.

Role Responsibilities:

• Strategy & Objectives: Collaborate in developing business plans aligning with strategic directions and communicate objectives.
• Organization, Resources, & Monitoring: Optimize resources for efficient operations and oversee technology implementation.
• People Management: Mentor and foster a performance-driven culture within the team.

Functional Accountabilities:

• Formulate strategic plans aligning with business objectives.
• Oversee operational efficiencies and ensure compliance across product lifecycles.
• Manage stakeholder relationships with key internal departments.

Job Requirements:

• Master’s or Bachelor’s degree in a relevant field.
• A minimum of 13 years of relevant experience, including 6 years in a leadership role.
• Certifications in ITIL, DevOps, or PMP are advantageous.