Operations Manager📣 Job Ad

Position Overview
Do you love tech 💻, but have a passion for people too 🥰? As a Project/Operations Manager, you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. This role requires excellent organizational and leadership skills, as well as the ability to effectively communicate with team members and senior level stakeholders (both internal and external).

What You’ll Be Working On

• Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.
• Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures.
• Guide and actively participate in the implementation of the project through its various phases including requirements gathering, design, development, implementation, testing and production deployment.
• Coordinate project planning, execution, and delivery within specified timelines and budget constraints.
• Work with Director of Operations to manage and allocate resources effectively to ensure project goals are met.
• Conduct risk assessments and develop mitigation strategies to minimize project risks.
• Act as a liaison between internal teams, clients, and external vendors.
• Prepare and present regular progress reports and updates to stakeholders.
• Work with development and Quality Assurance teams to ensure quality software releases.
• Assist with system related documentation.
• Oversee and manage support related issues post project go live.
• Stay informed about industry trends and assess their impact on business operations.

What You Bring To The Role

• Bachelor's degree in business administration, management, Information Technology, or a related field; Master's degree preferred.
• Minimum of 8 years of experience in IT, operations management, project management, or a similar role, ideally in the ticketing industry.
• Excellent written and verbal English is mandatory.
• Proven track record of managing ticketing technology projects from initiation to completion.
• Strong leadership and interpersonal skills.
• Demonstrated ability to manage multiple projects simultaneously.
• Solid understanding of budgeting and resource allocation principles.
• Willingness to work holidays, nights, and weekends as needed.

Bonus Points If You Have

• Arabic speaker is a plus.
• Experience in the entertainment, sports, or events industry is a plus.
• PMP certification or equivalent project management certification is a plus.

Join SLS Alliance as an Operations Manager (Russian Speaking)
We are seeking a qualified Operations Manager to oversee our operations in a dynamic and innovative environment in Jeddah, Saudi Arabia. This is an exciting opportunity to shape the future of our logistics and operational strategies.

Key Responsibilities:

• Manage daily operations ensuring network performance, SLA compliance, and device availability.
• Participate in the development of the operations team.
• Set and evaluate KPIs and performance metrics.
• Collaborate with partners and contractors for seamless operations.
• Optimize business processes to enhance efficiency.
• Contribute to strategic network expansion planning.
• Prepare regular reports for senior management.

Key Requirements:

• 1-3 years of experience in operations management or related fields, preferably in logistics or e-commerce.
• Fluent in Russian; Upper-Intermediate English (B2).
• Strong knowledge of operations management concepts.
• Excellent communication and negotiation skills.
• Proficient in Excel / Google Sheets and task management systems like Jira or Trello.

Benefits:

• Competitive salary plus performance bonuses.
• Full-time position in a revolutionary company recognized for sustainability.
• Chance to make a significant impact on the company’s growth.