Operations Technician📣 Job Ad

■■ Key Responsibilities:

1. E-commerce Store Management

• Update product listings (images, pricing, descriptions, stock).

• Monitor order fulfillment from purchase to delivery.

• Coordinate with logistics or operations to resolve fulfillment issues.

2. Performance Monitoring

• Track store KPIs such as conversion rate, traffic, and cart abandonment.

• Prepare weekly and monthly performance reports.

• Use analytics tools like Google Analytics or store dashboards to evaluate results.

3. Customer Interaction

• Resolve complaints efficiently and ensure high customer satisfaction.

• Collect and analyze customer feedback to improve product and service quality.

4. Promotional Campaign Management

• Plan and schedule offers and discounts based on seasonality and product performance.

• Coordinate with the marketing team to launch promotional campaigns.

• Track the performance of each campaign (ROI, engagement, resulting sales).

5. User Experience Optimization

• Suggest improvements to product pages or the purchasing journey to increase sales.

• Conduct test purchases to identify friction points and provide recommendations.

6. Cross-Team Collaboration

• Work closely with design, content, operations, and customer support teams.

• Participate in regular internal meetings to improve store performance.

• Manage the sales team and guide them in achieving set objectives.
• Create and implement monthly and annual sales plans.
• Identify and target new clients in various sectors across Saudi Arabia and the Gulf.
• Present the features of Dawmt's system and HR management solutions through engaging presentations.
• Follow up with potential clients from introduction to deal closure.
• Conduct market and competitor analysis and provide periodic reports to management.
• Train team members in effective sales strategies and system features.
• Monitor client satisfaction and identify upsell opportunities.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 35 years of sales experience, preferably in HR systems or SaaS solutions.
• Previous experience in managing or supervising a sales team.
• Excellent presentation, persuasion, and communication skills.
• Good understanding of the HR management systems market in Saudi Arabia and the Gulf.
• Proficiency in CRM tools and sales reporting.
• Fluent in Arabic and English is preferred.

• Coordinate between teaching administrative coordinators and undergraduate office for smooth operations of class management.
• Attend assigned classes and support the instructor during lectures.
• Organize and distribute class materials like notes and case studies.
• Monitor students taking exams for special needs and manage attendance.
• Assist in the communication with IT & Facility departments to ensure class readiness.
• Keep records of student attendance and behavior during classes.
• Manage day-to-day administrative tasks and correspondence.
• Oversee arrangements for orientations, graduation ceremonies, and other events.